Chat Agent

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 23 days ago

Vacancies: 1 Vacancy

Job Summary

GSR Group proudly owns and operates Wingstop franchise locations providing outstanding food and exceptional service to our guests. Were expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest whether theyre asking about menu items orders or employment opportunities.

Job Details

Job Title: Chat Agent
Job Type: Full-time
Job Category: Customer Service

Job Summary

We are seeking a reliable articulate and customer-focused Chat Agent to provide real-time support and assistance to clients through online chat platforms. The ideal candidate will possess strong communication and problem-solving skills ensuring every interaction delivers a professional and satisfying customer experience. As a Chat Agent you will represent the companys voice respond to inquiries resolve issues and provide accurate information promptly and efficiently.

Key Responsibilities:

Respond to customer inquiries via live chat messaging platforms or email in a timely and professional manner.
Provide accurate information about products services orders or company policies.
Handle multiple chat sessions simultaneously while maintaining attention to detail and professionalism.
Identify customer needs provide appropriate solutions and ensure satisfaction with each interaction.
Escalate complex or unresolved issues to higher support levels or management as needed.
Maintain up-to-date knowledge of company offerings promotions and procedures.
Accurately document customer interactions feedback and resolutions within internal systems.
Collaborate with team members and departments to improve response processes and customer experience.
Meet or exceed established performance metrics including response time accuracy and customer satisfaction scores.
Uphold company standards for tone accuracy and professionalism across all written communications.

Required Skills and Qualifications:

Excellent written communication skills and attention to grammar spelling and tone.
Strong problem-solving and critical-thinking abilities.
Ability to multitask and manage multiple chat sessions efficiently.
Customer-oriented mindset with patience and empathy.
Proficiency with computers web browsers and customer service software or CRM tools.
Ability to adapt quickly to new tools systems or procedures.
Prior experience in customer service live chat or online support is preferred but not required.
High school diploma or equivalent required; additional education or training in communication or business is a plus.

Work Environment:

Fully remote or hybrid depending on company structure.
Requires a quiet workspace stable internet connection and reliable computer.
Flexible schedules may be available to accommodate different time zones.
Paid training and onboarding provided for new hires.

Job Details

Job Title: Chat Agent
Job Type: Full-time
Job Category: Customer Service

Job Summary

Key Responsibilities:

Respond to customer inquiries via live chat messaging platforms or email in a timely and professional manner.
Provide accurate information about products services orders or company policies.
Handle multiple chat sessions simultaneously while maintaining attention to detail and professionalism.
Identify customer needs provide appropriate solutions and ensure satisfaction with each interaction.
Escalate complex or unresolved issues to higher support levels or management as needed.
Maintain up-to-date knowledge of company offerings promotions and procedures.
Accurately document customer interactions feedback and resolutions within internal systems.
Collaborate with team members and departments to improve response processes and customer experience.
Meet or exceed established performance metrics including response time accuracy and customer satisfaction scores.
Uphold company standards for tone accuracy and professionalism across all written communications.

Required Skills and Qualifications:

Excellent written communication skills and attention to grammar spelling and tone.
Strong problem-solving and critical-thinking abilities.
Ability to multitask and manage multiple chat sessions efficiently.
Customer-oriented mindset with patience and empathy.
Proficiency with computers web browsers and customer service software or CRM tools.
Ability to adapt quickly to new tools systems or procedures.
Prior experience in customer service live chat or online support is preferred but not required.
High school diploma or equivalent required; additional education or training in communication or business is a plus.

Work Environment: