Customer Service Representative

Hoboken, NJ - USA

Monthly Salary: USD 2000000 - 2500000

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties:

Handle customer inquiries in-store
Provide accurate information on products and services to assist customers.
Resolve customer complaints and issues in a timely and effective manner.
Maintain a friendly and professional demeanor in all interactions.
Document customer interactions and transactions thoroughly.
Follow up with customers to ensure satisfactory resolution of their issues.
Identify and escalate issues to appropriate departments when necessary.
Assist customers with order placements modifications and cancellations.
Gather customer feedback to improve services and products.
Participate in training and workshops to enhance product knowledge.
Collaborate with team members to achieve service excellence.
Monitor and track customer inquiries and report patterns to management.
Maintain knowledge of the companys policies and procedures.
Support marketing promotions and communicate relevant information to customers.
Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements:

High school diploma or equivalent; bachelors degree preferred.
Previous customer service or client-facing experience is advantageous.
Strong oral and written communication skills.
Proficiency in customer service software and tools.
Ability to multitask and prioritize effectively under pressure.
Basic understanding of business operations and customer needs.
Familiarity with CRM systems and practices.
Excellent organizational and time management skills.
Strong analytical and problem-solving abilities.
Comfortable working in a fast-paced environment.
Ability to work both independently and as part of a team.
Flexible schedule availability including weekends and holidays.
Fluency in multiple languages is an advantage.
Willingness to embrace ongoing training and development.
Strong commitment to customer satisfaction and service excellence.
Positive attitude and resilience in handling challenging situations.

Required Skills:

customer feedback gatheringorganizationability to multitaskstrong analytical and problem-solving abilitiesteamworkcustomer service softwareoral and written communication skillsanalytical skillscustomer feedback analysissales supportoral communicationcrm systems familiarityadaptabilitycustomer satisfaction and service excellencecommunicationcustomer feedback managementbilingual or multilingual abilitiescustomer satisfaction commitmentconflict resolutionresilienceteamwork and collaborationtime management skillsstrong communication skillsstrong analytical skillsmultitaskingteam collaborationtime managementcustomer feedbackcustomer service experienceanalytical and problem-solving abilitiesfamiliarity with crm systems and practicesproficiency in customer service software and toolsactive listeninginterpersonal skillscustomer satisfactioncrm familiarityempathypositive attitude and resilienceknowledge of crm systemsdocumentationorganization skillsmultitasking and prioritizationproblem solvingstrong oral and written communicationcustomer relationship management (crm)language fluencyflexible schedulingprioritizationcollaborationproblem-solvingexcellent organizational and time management skillsflexibilitysalescommunication skillsmulti-taskingorganizational skillscustomer service skillsability to multitask and prioritize effectivelyproblem resolutioncustomer service software proficiencyexcellent organizational skillscustomer service and supportfamiliarity with crm systemsbasic understanding of business operations and customer needscrm systems and practicesstrong interpersonal skillsfluent in multiple languagespositive attitudecustomer serviceflexibility in scheduleability to multitask and prioritize effectively under pressurewritten communicationproficiency in customer service softwarecrm systemsability to multitask and prioritizeanalytical abilitieseffective communicationcustomer relationship management (crm) familiarityproblem-solving abilitiesflexible schedule availabilityflexibility in schedule availabilitycustomer service representativesbasic understanding of business operationsresilience in challenging situationsbilingualismproblem-solving skillsstrong oral and written communication skillsorganizational and time management skillsability to multitask and prioritize under pressure

Entry Level Customer Service Representative Please note that this is an on-site role so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of cont...

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

Customer Service Representative Duties: