JOC Controller

Position: Controller (Joint Operations Command Centre Rustenburg)

A vacancy exists for a Control Room Operator stationed based at the Rustenburg Branch. The position will report to the Senior Manager. The main purpose of the position is to ensure Surveillance operations and report on it.

Minimum Requirements:

• Grade 12 or equivalent qualification.
• PSIRA Grade C accredited and registered.
  
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook Excel Word Whats App) and understand when being taught how to use other software programs.
• Good administrative skills.
• Security Experience Observe act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Knowledge and experience with Electronic Occurrence Book (EOB).
• Previous Monitoring Centre or Control Room experience advantageous.
• Contactable references.
• No criminal record.
• Own reliable transport.
  
• Rustenburg (Preference will be given to candidates residing in Rustenburg and surrounding areas).

Main Duties & Responsibilities (not totally inclusive):

• Establish and sustain effective risk management practices.
• Develop and maintain an efficient information network to support investigations of prioritised crime threats.
• Identify assess and mitigate crime-enabling factors within the operational environment.
• Ensure accurate and timeous incident reporting and communication.
• Support operational coordination and maintain situational awareness within the JOC environment.

Behavioural Competencies:

• Critical thinking and analytical ability
• Self-discipline and accountability
• Active listening and attention to detail
• Complex problem-solving skills
• Strong social awareness and interpersonal skills
• Excellent communication planning and organisational skills
• Ability to work independently and under pressure

Interested applicants are invited to submit their detailed CVs to:
Nonhlanhla Mazibuko
Email: emailprotected
Closing Date: Friday 24 October 2025

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.