Communications Center Operator Representative I Full Time
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 17 - 22
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Shifts Required: Monday - Friday 8:30 AM - 5:00 PM
On-site Location: Brigham and Womens Hospital 75 Francis Street Boston
Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits!
The Operator performs various clerical duties and operate computer equipment including the switchboard console alpha mate pager voice-paging system portable radios and cellular telephone and provide information to callers and visitors.
Job Summary
Primary Responsibilities:-Handles both incoming and outgoing calls with speed and accuracy.
-Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency security alert fire and disaster.
-Acts as central control for mobile pagers take and relay messages as required.
-Respond to various alarm systems located at the switchboard.
-Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
-Compiles on-call information for hospital personnel and all meetings scheduled in the building.
-Resolves discrepancies and refer all others to the appropriate department.
Qualifications
What Youll Bring
- High School Diploma or equivalent required
- Customer service experience required
- Exceptional Customer Service and communication skills required
- Confident to quickly assess situations and make reasonable judgement decisions
- Must be able to prioritize and organize rationally
- Call Center experience preferred
Additional Job Details (if applicable)
Working Model Requirements
- Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET
- On-Site Location: Brigham and Womens Hospital 75 Francis Street Boston
- After training hybrid options may be available or discussed
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $22.34/HourlyGrade
1EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
