IT Service Desk Analyst

IT Service Desk Analyst
Fully Remote/Working from Home with occasional travel
37.5 Hours & Permanent
Salary: 24434.00 per year plus a monthly bonus of 15% based on meeting KPIs

Due to an internal promotion we have an opportunity for an IT Service Desk Analyst to join our team of staff .

This is a full- time role for 37.5 hours a week. This role is home based with occasional travel.

Applicants should meet the following criteria:

• Good (3 years) experience of working in professional service-oriented IT team; supporting a medium/large organisation (500M annual revenue 6000 end-users 40 sites 4000 support calls per month)
• Good (3 years) experience of:
• supporting Windows OS platform including: Windows 7 & Windows 10
• supporting Microsoft Office 2010 & O365 products
• Basic network troubleshooting
• Active Directory platform including: User administration Group administration Basic login troubleshooting
• Some (1 years) practical experience of Service Desk toolsets

Duties of this role include:

• Respond promptly to IT end-user incidents service requests or questions about IT Services working to defined IT SLAs and coordinating with others and/or escalating promptly when necessary.
• Ensure high level of user satisfaction through a professional appearance and a friendly and professional telephone and email writing manner combined with ability to translate information from technical to non-technical language.
• Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

• 25 days holiday per year bank holidays increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies including enhanced Maternity Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: Experience:

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