Customer Value Analyst

Are you passionate about turning data into meaningful insights that shape strategic decisions

Join our dynamic team at L&G Retail as a Customer Value Analyst where youll leverage data analytics and statistical modelling to assess strategy value customer engagement and conversion metrics.

This is a fantastic opportunity to make a real impact in a collaborative forward-thinking environment.

What youll be doing:

• Developing customer and prospect knowledge to drive actionable insights
• Leading testing programmes to quantify and isolate strategic benefits
• Applying segmentation and modelling techniques to unlock customer value
• Delivering end-to-end customer insight including capturing requests from internal customers planning analysis data manipulation and analysis generating insights and delivering back to stakeholders
• Supporting business initiatives through advanced analytical techniques
• Partnering with colleagues and the Data Analytics Manager to embed and link insights from different projects in order to drive profitable growth and decision-making

Qualifications :

Who were looking for:

• Youll be well versed in the use of statistical testing approaches and isolation of commercial incremental benefit across business or marketing functions
• You should also have experience in developing predictive models and their application to performance
• Experience in working with colleagues across all seniority levels
• Good SQL knowledge
• Experience with Dataiku Python or similar analysis tools
• Degree level or equivalent in Mathematics Statistics Economics Psychology Behavioural Economics or Data Science would be a huge plus

Transferring knowledge to colleagues and maintaining standards of output

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time