Rooms Division Director

Strategically lead the Rooms Division operation ensuring flawless efficient service aligned with the luxury standards of the SLS brand. This role is responsible for overseeing all aspects of the guest experiencefrom arrival to departurewhile effectively coordinating the departmental teams and collaborating with key hotel areas to ensure a seamless operation.

Key Responsibilities:

• Oversee daily operations of Front Desk Concierge Housekeeping Security Spa Laundry and Public Areas.
• Ensure a seamless efficient and personalized guest experience from check-in to check-out.
• Implement and enforce operational processes and protocols that uphold service excellence.
• Evaluate and respond to guest feedback resolving issues promptly and maintaining high satisfaction levels.
• Develop and execute strategic plans aligned with the hotels overall goals and business vision.
• Create and manage the divisions budgets efficiently allocating resources to meet operational and financial targets.
• Analyze and report key performance indicators (KPIs) such as occupancy productivity guest satisfaction and staff turnover.
• Actively participate in internal and external audits (Forbes LQA AAA) ensuring compliance with brand and regulatory standards.
• Collaborate with other department heads to ensure alignment of hotel-wide strategies.
• Monitor and guide team performance through coaching feedback and structured development plans.
• Foster a culture of continuous learning and professional growth within the division.
• Manage the divisions organizational structure shift planning and operational staffing needs.
• Enforce disciplinary actions fairly and in accordance with labor laws and internal policies.
• Ensure full compliance with hygiene health & safety and civil protection standards (NOM Distintivo H etc.).
• Oversee the maintenance of furniture linens room equipment and public area facilities.
• Uphold and ensure compliance with internal policies brand standards and operational procedures.
• Carry out additional responsibilities as assigned by General Management.
• Participate in strategic meetings operational committees and internal training initiatives.

Qualifications :

• Bachelors degree in Hospitality Management Tourism Business Administration or a related field.
• 5 to 7 years of experience in senior management roles within the Rooms Division or equivalent.
• Proven experience leading large teams and managing multiple operational departments.
• Prior experience in large-scale all-inclusive resorts (300 rooms) is highly desirable.
• Budget management KPI tracking and operational financial analysis.
• Familiarity with international quality and service standards (Forbes AAA LQA).
• Knowledge of tourism regulations NOM standards and audit procedures.
• Fluent Spanish and English (required).

Additional Information :

• The opportunity to join an innovative fast-growing international group committed not only to building new hotels but to creating a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is deeply passionate about crafting exceptional hospitality experiences and exploring new destinations with every opportunity.
• A competitive package and plenty of opportunities for growth and development.

Remote Work :

No

Employment Type :

Full-time