Distribution Agent

Major Duties and Responsibilities

As a key member of our Distribution Services team you will play a vital role in ensuring a seamless and positive experience for our customers. Your focus will be on delivering exceptional service maintaining operational accuracy and supporting the logistics flow with resilience and professionalism.

Customer-Focused Operations

• Process and manage daily customer orders and distribution accounts with accuracy and urgency.
• Serve as the primary point of contact for customer inquiries proactively communicating updates and resolving issues with empathy and efficiency.
• Monitor and trace orders providing timely updates to customers and addressing concerns with a solution-oriented mindset.

Logistics & Documentation

• Generate and verify all necessary documentation for customer work orders including special requests and inventory records.
• Perform accurate data entry for receiving order allocation shipping and inventory management.
• Ensure timely and precise billing for clients and vendors maintaining transparency and trust.

Collaboration & Communication

• Act as a liaison between warehouse operations and customers ensuring clear communication and smooth coordination.
• Provide warehouse teams with the necessary documentation and information to support efficient receiving and shipping.
• Maintain strong professional relationships with vendors including transportation providers.

Problem Solving & Resilience

• Maintain logs for damages and backorders ensuring follow-up and resolution.
• Escalate complex issues to management when needed demonstrating sound judgment and accountability.
• Support miscellaneous projects research and administrative tasks with flexibility and a can-do attitude.

Compliance & Standards

• Adhere to all internal procedures and external regulations including Operational Process Standards (OPS) and customer-specific requirements.
• Promote a culture of continuous improvement and operational excellence

Qualifications :

• Understanding transportation process of all models is a plus
• Good computer skills (e.g. MS Excel MS Word)
• Fluent in English at least B2 (First certificate) it will be checked during the interview.
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year including as needed management/leadership training
• Excellent organizational skills time management skills in addition to a professional manner
• Positive and willing to help attitude
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely obtain positive results

Additional Information :

Expeditors offers excellent benefits:

• Great environment/place to work
• Career Development
• Interdepartmental - Cross training
• Internal / External training (52 hours/year)
• Access to the Employee Stock Purchase Plan
• Health and Live Insurance
• Other benefits to be confirmed during the interview process

Remote Work :

No

Employment Type :

Full-time