Product Excellence, AI Architect

What you get to do in this role:

The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing maintaining and delivering a portfolio of advisory and starter pack engagements in partnership with Sales Inspire Value AI Solution Success Product Success Platform Outbound Product Management and Customer Excellence. As an AI Architect you will drive customer outcomes roadmap and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNows GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization.

Hands-on delivery of ServiceNows GenAI capabilities to customers

Providing technical advice and guidance to customers on how to best utilize ServiceNows GenAI technologies to achieve their business objectives

Collaborate with cross-functional teams including sales marketing and product development to ensure the successful deployment of ServiceNows GenAI solutions

Lead GenAI enablement programs for the broader Customer Excellence organization

Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization

Stay up-to-date with industry trends and emerging technologies in the field of GenAI and apply this knowledge to continuously improve and evolve ServiceNows Impact GenAI accelerator offerings

Contribute to thought leadership and point-of-view documents white papers knowledge base articles and other documentation to make information about ServiceNows GenAI capabilities more accessible to the broader Impact Delivery organization customers and partners

Creation of HealthScan Definitions to evaluate GenAI readiness and GenAI platform healt

Qualifications :

To be successful in this role you must have:

3 years of ServiceNow Platform experience

ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired

At least 5 years of experience in a technology advisory role with a focus on Artificial Intelligence Machine Learning or Data Science is preferred

Proven track record of driving business growth and customer satisfaction through innovative technology solutions

Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non-technical audiences

Strong analytical and problem-solving skills

Ability to work effectively in a fast-paced dynamic environment

Familiarity with Agile methodologies and experience working in an Agile environment

Strong problem-solving skills and ability to work independently or as part of a team

Experience working with cross-functional teams including data scientists engineers sales and marketing professionals

Strong industry connections and network with the ability to leverage relationships to drive business growth and partnerships

Customer-focused mindset and commitment to delivering high-quality results

Must be able to travel up to 50% annually

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time