Client Services Call Center Rep II Onboarding

Experian Automotive is searching for an onboarding team member who will report to our Client Services Manager Senior. You will be an important contributor to our client services and sales team.

Main responsabilities:

• May make outbound phone calls and email to existing or potential customers.
• Diagnose resolve billing problems for different products.
• You will be a high-performing resource for the Onboarding Team providing support to Automotive sales representatives and customers responding to requests for verification and validations information products and services.
• You will address verification requests and service needs and setting up accounts promptly involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances.
• You will provide the highest possible level of service using your deep competencies in multiple product and operational areas.

Qualifications :

We are looking for a client-focused person and high-level experience interpreting and responding to customer questions and requests. Creativity initiative are a must in addition to the following:

• Advanced English Language skills both verbal and written.
• 2 years of customer support and automotive industry experience
• High School degree.
• proficiency
• PC Microsoft Office and internet knowledge
• Advanced problem solving analytical and customer service skills
• Strong organizational skills with the ability to work independently and attention to details.
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
• Work with diverse group of internal / external organizational members
• Must be able to clear our pre-employment screening.
• Desirable experience on related position performing vetting and research.

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time