Technician, store system support TAMS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.
Your responsibilities will be:
- Respond to requests or questions referred to the store support group
- Update the database of requests and solutions made on each call;
- Provide administrative support to other team members.
- Respond to requests or inquiries made to the store support group;
- Perform triage of requests and solutions on each call;
- Solve problems and answer questions from users of the store systems;
- Guide and train users to better use the system;
- Maintain our store systems;
- Ensure the functionality of the systems to support store operations at all times;
- Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
- Maintain links with other systems support groups such as: warehouses garages and product managers to optimize store system operations.
Qualifications :
To join our team you need:
- College diploma;
- 1 to 2 years of experience offering user support;
- Knowledge of product management and store operations;
- Excellent communication in both English and French both orally and in your role you will have to work with internal clients across Canada on an ongoing basis;
- Customer focused ability to listen problem solving autonomy interpersonal communication skills patience.
Additional Information :
UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business
- Abinitio
- Economics
- Environment
- ESL Teaching
- ITI
About Company
Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don ... View more
