Sofitel Club Supervisor

A rare opportunity exists for a  guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.

KEY RESPONSIBILITIES

Lead mentor and develop the team ensuring a fun and engaged work environment

Assist the Club Manager with the recruitment induction and training of new team members

Conduct probationary reviews yearly performance reviews and development plans for Club team members

Responsible for rostering according to the daily operations and Club budget

In conjunction with the Guest Relations Manager allocate expressions to   appropriate guests

Maintain all Reception standards including check-in/check-out procedures and Concierge services

Coordinate bookings for the Sofitel Club Business Centre and Boardroom

Maintain all Food and Beverage standards including stock and inventory control based on current and future occupancy

Qualifications :

Minimum 12 months experience in a luxury hotel in a Front Office position

Previous supervisory experience preferred 

Strong focus on guest and team relations

Excellent communication and interpersonal skills

Knowledge of Opera an advantage

Ability to build rapport and interact professionally with guests and team

Additional Information :

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

We live by our Heartist principles that is the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbournes CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels

Remote Work :

No

Employment Type :

Full-time