SAP Order-to-Cash (OTC) Lead

Position Description:

We are looking for an experienced and client-focused SAP Order-to-Cash (OTC) Lead to support and continuously enhance our clients SAP OTC solution. This role is dedicated to providing functional support process optimization and solution stability within a complex global SAP environment.

The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA strong problem-solving capabilities and experience supporting large enterprise clients. You will lead key OTC areas including Order Management Pricing Billing (Service and Project-based) Logistics Execution and Credit Management while ensuring a high level of client satisfaction and service excellence.

#LI-MA8

Your future duties and responsibilities:

Act as the primary functional lead for the clients SAP OTC landscape ensuring seamless day-to-day support and system stability.
Manage and resolve incidents service requests and enhancements in collaboration with the client and internal support teams.
Analyze and troubleshoot complex OTC issues across modules including Sales Pricing Billing Credit Management and Logistics Execution.
Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.
Coordinate with cross-functional teams (FI/CO MM PS and Technical) to ensure integrated and efficient end-to-end solutions.
Support period-end and quarter-end closing activities ensuring timely and accurate order-to-cash processing.
Prepare functional documentation impact assessments and test scripts for change requests and system updates.
Lead and mentor your team to support resources to ensure high-quality consistent service delivery.
Maintain strong client relationships providing proactive communication and advisory support.

Required qualifications to be successful in this role:

8 years of experience in SAP with a specialization in Order-to-Cash (OTC) processes.
Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.
Deep understanding of Sales Order Management Pricing Delivery and Billing.
Strong integration knowledge with SAP FICO MM and other modules
Proven ability to lead workstreams independently in a client-facing support environment.
Strong analytical and problem-solving skills with a proactive and service-oriented mindset.
Excellent communication and stakeholder management skills including experience interacting directly with clients.
Familiarity with ITIL service management processes
Must be amenable to working onsite 2-3 days in McKinley Taguig on a mid-shift schedule.

Skills:

• Order-to-cash
• SAP R/3
• SAP SCM

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.