Global Governance & Performance Co-ordinator

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Location:Poland or UK
Department:Global Governance Risk & Performance
Reports to:Global Governance Risk & Performance Director

About JLL

At JLL we shape the future of real estate for a better world. Were committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and find a place where they belong.

Role Overview

The Governance & Performance Coordinator plays a critical role in supporting our Global Governance Risk & Performance Director to ensure Master Service Agreement (MSA) governance requirements are effectively planned delivered and tracked across our global operations. This position is responsible for monitoring and demonstrating performance metrics to clients while maintaining the highest standards of contractual compliance and data integrity across multiple countries.

Working as part of a dynamic globally distributed team youll collaborate with Regional Performance Leads and the Global Governance Lead to support contractual delivery and performance demonstration across our Global Accounts.

Key Responsibilities

Data Management & Analysis

• Take full ownership of hands-on data analysis projects working closely with stakeholders to ensure high-quality deliverables and successful integration across various applications

• Collaborate with Account Teams Country Leads and internal BAU teams to gather data requirements and maintain data quality metric standards

• Collate regional data updates and progress reports for comprehensive performance tracking

Governance & Compliance

• Track and ensure all required meetings occur at country regional and global levels in accordance with the Global Governance Framework

• Monitor contractual governance requirements across multiple countries globally

• Validate KPIs and support the demonstration of performance to clients

Performance Management

• Support coordination and preparation of Quarterly Business Reviews analyzing feedback and proposing continuous improvement initiatives

• Manage KPI tracking reporting and improvement action planning

• Implement and support client survey processes tracking performance and developing action plans

Training & Documentation

• Create develop and present best-in-class training documentation to help account team members understand contract contents and Master Service Agreements

• Develop Master Service Agreement Overview and Contract training materials

• Support ad hoc projects focused on improving efficiency engagement and performance

Required Qualifications

Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel Word PowerPoint)

• Strong data analysis and reporting capabilities

• Experience with data integration across multiple applications

Professional Experience

• Proven experience collaborating with clients internal teams operations and functional leaders

• Demonstrated success in process management and process improvement initiatives

• Experience working in fast-paced changing environments with multiple priorities

Core Competencies

• Deep understanding of value and risk drivers including impact of contract scope changes

• Knowledge of operational processes and governance operating models

• Ability to build compelling cases using data and communicate clear persuasive messages

• Exceptional verbal and written communication skills with ability to adapt to different audiences

Personal Attributes

• Strong organizational and time management skills with ability to multitask effectively

• Independent thinker with willingness to learn and adapt rapidly

• Highest standards of behaviour collaboration and work ethics

• Enthusiastic and positive team player capable of working with distributed global teams

• Ability to simplify complex issues and influence stakeholders at all levels

• Flexible and adaptable to workflow changes

What you can expect from us:

• Employment contract
• Hybrid work possibility (3 days from the office per week)
• Possibility to work in a highly professional stimulating and challenging work environment of multinational Company with great and long-term career prospective
• Opportunity to demonstrate your own initiatives
• Opportunity to participate in training and development programs
• Friendly and supportive company culture

Ready to Apply

If youre passionate about governance performance management and making a real impact in commercial real estate wed love to hear from you. Join us in shaping the future of real estate for a better world.

JLL is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to our team and let us know the nature of your request and your contact information.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.