At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

The Opportunity

• Leads and oversees the Field Support function and team for the assigned affiliate in the assigned division.

• Typically oversees and guides technical support for customers through a team of field support management field service engineers and/or application specialists diagnosing troubleshooting and repairing products and/or related components.

• Develops and oversees implementation of the affiliate Field Support vision strategies objectives metrics policies procedures tools and resources to guide field support execution consistent standards and efficient field operations.

• May also oversee pre-sale and/or post-sale support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customised solutions.

• Responsibilities may also include pre-sale support in sales presentations and product demonstrations.

• With team establishes and maintains lines of communication cross functionally on issues such as product design reliability and maintenance issues and may be involved in critical customer issues.

• Works with team to define new products and provide insights from the field back to other groups.

• Responsible for the divisional cross-portfolio field support strategy within a single entity/location and may be revenue accountable.

Who you are

• Education: Engineering Industrial Engineering or related career.

• Technical Knowledge: Deep knowledge of the general operating principles of laboratory analysis systems. General operating and flow principles of a clinical analysis laboratory as well as a hospital laboratory.

• Leadership: VACC (Visionary Architect Coach Catalyst).

• English Language: Advanced.

• Work Experience: A minimum of 10 years of experience leading the services area with extensive technical knowledge and personnel management as well as previous experience in the field.

This position is not elegible for relocation benefits

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.