Junior Infrastructure Support Technician

Institute Of Grocery Distribution

Job Location:

Watford - UK

Monthly Salary: Not Disclosed

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

Are you enthusiastic and excited about technology Are you looking for a career where you can develop your skills and grow professionally

About the role

Our IT Operations & Security Team are looking for a Junior Infrastructure Support Technician with a passion for technology.

As part of the IT Operations & Security Team you will engage with support ticket triage and resolution IGDs joiner/mover/leaver process as well as being given the opportunity for self-development via on-the-job training and taking part in project work.

The responsibilities

Reporting to the Head of IT Operations & Security your responsibilities will include:

Producing best-in-classtechnology support.

Administration of IGD cloud and on-premises IT systems.

Ownership IGD mobile device management (MDM) and telephony.

Being first point of contact for IT support incidents
and driving these through to timely resolution.

Provisioning of IT equipment & running inductions for IGD colleagues.

Keeping up to date with emergent technology.

Communicating with IGD colleagues to knowledge-share and ensure they know how their support incidents are progressing.

Assisting with monitoring of IGD systems.

Taking part in project work.

What you bring

Essential

A keen interest in IT.

Being a team player with a collaborative mindset who takes pride in maintaining
high standards in your own work and meeting deadlines.

Capable of adapting priorities under pressure with a positive approach to change.

A curiosity for learning and sharing your knowledge with an ability to think creatively and to innovate.

Desirable

Prior experience of IT support.

Prior education related to IT topics.

The rewards

We offer a range of benefits including a market leading pension a bonus scheme the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25 just 20 miles from central London.

Our behaviours

Were hungry for better

We solve it together

We make it happen

We say what needs to be said

More about our people

Were looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society for our clients and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

At IGD (Institute of Grocery Distribution) we serve as a unique impartial force for good driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener uniting stakeholders from across the entire agrifood supply chain to address critical challenges.

We foster collaboration through a broad range of forums bringing together businesses policymakers and thought leaders. By providing evidence-based insights credible research and strategic foresight we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.

This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.

Required Experience:

Junior IC

Are you enthusiastic and excited about technology Are you looking for a career where you can develop your skills and grow professionallyAbout the roleOur IT Operations & Security Team are looking for a Junior Infrastructure Support Technician with a passion for technology.As part of the IT Operation...