B2B Travel Agent
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Job Location:
Monthly Salary:
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Berlin Germany
Model: Hybrid (1 day per week in office)
Employment Type: Full-time
If you have GDS expertise and a passion for delivering top-tier client service this role offers you the chance to work with an international team and help shape the future of corporate travel management.
Your Responsibilities
As a key customer-facing expert you will be the core of our service offering to business clients:
- High-Quality Client Support: Deliver first-class travel support via chat phone and email.
- Booking Management: Accurately manage and book flights hotels rail and car rentals using a GDS.
- Expert Guidance: Advise clients on self-service features available on our booking platform and mobile app.
- Compliance: Ensure all bookings and advice adhere to company and client-specific travel policies (Travel Policy Compliance).
- Process Improvement: Share valuable feedback and insights to enhance our processes and boost client satisfaction.
- Market Awareness: Stay current with industry trends new products and supplier offerings.
Your Profile: What You Bring
To succeed in this role the following qualifications are essential:
- Language Skills: Fluent German (C2-level) is mandatory along with strong English (minimum B2-level) for internal communication.
- GDS Experience: At least 1 year of hands-on experience using a Global Distribution System (ideally Sabre but Amadeus or Galileo experience is also relevant).
- Service Background: Experience in customer service ideally within the travel hospitality or business travel sector.
- Communication: Excellent communication skills and the ability to thrive in a collaborative team setting.
- Tech Savvy: Familiarity with modern communication tools (e.g. Gmail Zendesk Slack; Salesforce knowledge is a plus).
- Onboarding: Availability for a structured 10-week onboarding phase (no time off except weekends).
What You Can Expect
- Competitive salary performance-based benefits
- Generous medical dental & vision plans
- Paid parental and bereavement leave
- Subsidized commuter benefits & connectivity stipends
- Mental health support programs
- Growth opportunities in a global travel-tech leader
- Friendly international and innovative team environment
Are you ready to elevate your career in Corporate Travel Management
Apply now! Join a company actively shaping the future of business travel.
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
