Customer Support Agent
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Job Location:
Monthly Salary:
Posted on:
21-10-2025
Vacancies:
1 Vacancy
Job Summary
Location: Sofia or Plovdiv Bulgaria
Work Model: Hybrid (3 home / 2 office days)
Employment Type: Full-time
Are you passionate about helping others and ready to make an impact in a fast-growing people-first company Become the voice of a brand guiding users solving issues and turning every interaction into a great experience.
What Youll Do
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Deliver exceptional service over the phone in line with company quality standards.
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Provide prompt feedback and solutions to customer requests or cases.
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Educate customers about products and services identifying opportunities to upsell through outstanding service.
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Keep accurate and up-to-date records in the internal database.
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Use specialized tools and software to support internal operations and troubleshoot effectively.
What Were Looking For
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Fluent English (minimum B2 level).
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Strong communication skills with a naturally positive and empathetic attitude.
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Confident problem-solver with patience and attention to detail.
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Team-oriented reliable and adaptable in a dynamic environment.
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Good computer literacy and multitasking ability.
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Prior customer service or communication experience is an advantage.
What Youll Get
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Excellent base salary performance bonuses.
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Hybrid model: 3 days from home 2 in the office (Sofia or Plovdiv).
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Flexible schedule: Choose between a 4-day or 5-day workweek.
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19-day paid training (Mon to Fri 10:00 to 18:30).
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Food vouchers and additional perks.
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Supportive friendly and growth-oriented environment where your voice is valued.
If youre proactive people-focused and looking to build a rewarding career in customer experience wed love to hear from you!
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