German and English Speaking Travel Experience Advisor

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions support documents and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements

High School Diploma or Higher
Native/Fluent German
Good level of English C1;
Good Problem-Solving Skills
Strong troubleshooting skills

Benefits

Private Health & Life Insurance
Attractive salary
Performance bonus
25 days annual leave
Working hours: 40h per week is 8 hours per day / 5 days a week;

Your Role as a Bilingual Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers;Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;Ensure Client complaints are dealt with and logged in l...