Advocate Counselor

DIVIETO Ristorante Group is a growing Italian-American hospitality brand known for exceptional guest service authentic cuisine and a culture built on teamwork leadership and people development. We are expanding our team with talented individuals who are passionate about supporting others and making a positive impact.

Position Overview

We are seeking a compassionate service-driven Advocate Counselor to provide remote support and guidance to employees customers and internal stakeholders. The Advocate Counselor will handle inquiries resolve concerns and offer professional assistance while promoting DIVIETOs mission of integrity accountability and care.

This role requires excellent communication skills emotional intelligence problem-solving abilities and a customer-first mindset. Training will be provided.

Key Responsibilities

Provide empathetic support and guidance to employees or clients via email phone and messaging platforms.

Act as a trusted advocate for individuals seeking help with workplace personal or service-related concerns.

Document interactions with accuracy and maintain confidential case records.

Identify issues and escalate sensitive cases to HR or leadership teams when necessary.

Help resolve conflicts complaints or grievances with professionalism and discretion.

Support company policies compliance and safety protocols.

Conduct virtual follow-up sessions to ensure successful resolution of client needs.

Participate in team meetings and continuous professional development training.

Maintain a high level of confidentiality ethics and professionalism at all times.

Required Qualifications

Must currently reside in the United States

Must possess valid U.S. work authorization (U.S. Citizen Green Card EAD or Work Visa)

High school diploma or GED required; Associate or Bachelors degree preferred

1 years of experience in counseling HR customer support social services case management or a related role

Strong interpersonal and listening skills

Excellent written and verbal communication

Ability to multitask and handle confidential information

Problem-solving mindset with emotional maturity

Proficiency with Microsoft Office and remote communication tools (Zoom Teams Slack etc.)

Preferred Skills

Background in community advocacy counseling employee relations social work or psychology

Bilingual in English and Spanish (preferred but not required)

Experience in hospitality or corporate administrative services a plus

Ability to manage sensitive or emotional conversations with compassion

Benefits

Weekly direct deposit

Flexible remote schedule options

Paid training

Career growth opportunities

Wellness and employee assistance support

Supportive company culture focused on personal and professional development

Work Schedule

Remote Position

MondayFriday (with optional weekend shifts available)

Full-time and part-time schedules available