Call Center Process Trainer Onsite
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Job: Process Trainer (MOA Pasay) Onsite
Work Setup: 100% Onsite (MOA Pasay)
Work Schedule: Graveyard shift
Responsibilities:
- 2 years Process Trainer experience
- Excellent communication skills
- 2 years in college w/o back subjects
Qualifications:
- Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents
- Monitors and completes daily attendance tracking during the entire process training until nesting
- Formulates effective activities exercises or assessments for learning improvement
- Monitors and evaluates operations programs processes and/or practices for quality and effectiveness; make recommendations for improvement
- Ensure compliance to client and organizational policies and procedures
- Maintains consistent and professional communications skills with supervisor manager operations management peers and trainees/agents
- Deliberate to identify new hires needs in training and nesting
Key Skills
- Change Management
- Core Java
- Gas Turbine
- General Services
- Logistics & Procurement
- Airlines
