Digital Support Analyst

Ministry Of Health – Manatū Hauora

Job Location:

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Wellington based Permanent Fulltime Onsite
Wellness allowance after 12 months
Midpoint of $71258 dependent on experience

Ko tōu ake mahi - What youll do

As a Digital Support Analyst youll be the first point of contact for Ministry staff delivering hands-on Level 1 support across desktops systems applications and digital assets. Youll play a key role in resolving incidents managing requests and ensuring a seamless support experienceworking closely with internal teams and external providers.

Triage resolve or escalate incidents and requests via ServiceNow keeping tickets accurate and within service level targets.
Coordinate with internal groups and external service providers to ensure timely effective issue resolution.
Manage digital assets end-to-endfrom provisioning and tracking to lifecycle maintenance.

Ko ngā pūkenga ōu - What youll bring

Proven experience in Level 1 IT support with hands-on knowledge of systems desktops and asset management.
Strong coordination skills working effectively with internal teams and external service providers to resolve issues.
Sharp problem-solving abilities and attention to detail ensuring accurate ticket handling and documentation.
Strong communication skills both written and verbal.
A commitment to continuous improvement knowledge sharing and upholding public sector values of diversity and inclusion.

Ngā hua o tō mātou whare - What we bring

Discover a world of opportunities for personal and professional growth. Were not just a workplace; were a whanau that values your well-being and the importance of work-life balance. At Manatū Hauora we value the authentic you ensuring that every voice is heard and every perspective matters. Your wellness is our priority with comprehensive support and resources to keep you thriving. Join us today and be part of a team dedicated to improving healthcare.

We are committed to fostering an inclusive and respectful environment welcoming applicants from diverse backgrounds. We value the unique perspectives and experiences each individual brings. Please contact us if you require any support to ensure the recruitment process is accessible.

Me pēhea te tono mai - How to apply

Applications close on Wednesday 29th tailor your cover letter and CV to showcase your experience for the role that you are applying for.

Click here to view the position description. To apply please follow the online process at our Careers Website. Please ensure you upload a CV and covering letter with all applications. If you have any questions email the recruitment team at .

Required Experience:

Wellington based Permanent Fulltime OnsiteWellness allowance after 12 monthsMidpoint of $71258 dependent on experienceKo tōu ake mahi - What youll doAs a Digital Support Analyst youll be the first point of contact for Ministry staff delivering hands-on Level 1 support across desktops systems appl...

Wellington based Permanent Fulltime Onsite
Wellness allowance after 12 months
Midpoint of $71258 dependent on experience