Desktop Support Technician

Celebration, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ASSYST is seeking a Desktop Support Technician to provide computer and user support including but not limited to installation and configuration of hardware and software upgrades patches and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. Install configure and troubleshoot audio-visual and video conference equipment as assigned. Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.

Job Title: Desktop Support Technician
Location:Celebration FL 34747

Primary Roles & Responsibilities:

Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes but is not limited to desktop laptops printers mobile devices.
Troubleshoot and perform minor repairs to hardware software and peripheral equipment using proven troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install configure and update software.
Participate in team projects meetings and assignments.
Responsible for reading and following the Departments Procedures and Policies.
Responsible for understanding and enforcing the Departments Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder squat stoop push crawl and bend in all types of weather.

Education:

High School diploma or equivalent and 1 year of work experience in the installation maintenance and technical support of workstation hardware.

Experience:

Minimum of 1 year of experience in the installation maintenance and technical support of workstation hardware.
Must be able to apply common knowledge skills and abilities in the following areas:
Must be able to comprehend assignments organize workload and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Clearly convey information in both written and verbal formats to individuals or groups in a wide variety of settings (i.e. project team meetings management presentations etc.).
Must have the ability to effectively listen and process information provided by others.
Work well with clients and customers (i.e. business office public or other agencies).
Able to assess the needs of the customer provide information or assistance to satisfy expectations or resolve a problem.
Make sound well-informed and objective decisions utilizing critical thinking skills and analysis.
Open to change new processes (or process improvement) and new information.
Adapt in response to new information changing conditions or unexpected obstacles.
Ability to receive and give constructive criticism and maintain effective work relationships with others.
Able to identify evaluate and use sound judgement to generate and evaluate alternative actions and make recommendations as accordingly.
Knowledge of the ideologies techniques and tools for quality assurance and control. The ability to put the ideologies techniques and tools into practice.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law.

Required Experience:

Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes but is not limited to desktop laptops printers mobile devices.
Troubleshoot and perform minor repairs to hardware software and peripheral equipment using proven troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install configure and update software.
Participate in team projects meetings and assignments.
Responsible for reading and following the Departments Procedures and Policies.
Responsible for understanding and enforcing the Departments Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder squat stoop push crawl and bend in all types of weather.

Education:

High School diploma or equivalent and 1 year of work experience in the installation maintenance and technical support of workstation hardware.

Experience:

Minimum of 1 year of experience in the installation maintenance and technical support of workstation hardware.
Must be able to apply common knowledge skills and abilities in the following areas:
Must be able to comprehend assignments organize workload and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Clearly convey information in both written and verbal formats to individuals or groups in a wide variety of settings (i.e. project team meetings management presentations etc.).
Must have the ability to effectively listen and process information provided by others.
Work well with clients and customers (i.e. business office public or other agencies).
Able to assess the needs of the customer provide information or assistance to satisfy expectations or resolve a problem.
Make sound well-informed and objective decisions utilizing critical thinking skills and analysis.
Open to change new processes (or process improvement) and new information.
Adapt in response to new information changing conditions or unexpected obstacles.
Ability to receive and give constructive criticism and maintain effective work relationships with others.
Able to identify evaluate and use sound judgement to generate and evaluate alternative actions and make recommendations as accordingly.
Knowledge of the ideologies techniques and tools for quality assurance and control. The ability to put the ideologies techniques and tools into practice.

Required Experience:

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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About Company

ASSYST

Leading digital transformation specialists. Learn about AI program governance, cybersecurity solutions, and Assyst role in government's digital-first initiatives.

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