Defleet AssistantReady Return Officer

Job Description

About the role:

Europcar New Zealand are seeking a motivated and detail-orientatedDefleet Assistant / Ready Return Officerto join our New Zealand team based inChristchurch Airport NZon a permanentfull time basis.

The successful candidate will be responsible for assisting with the defleet of sale vehicles and ensuring an exceptional customer experience.

Some of the key responsibilities include:

• Assist the Fleet Controller to defleet sale vehicles

• Assist with the coordination and control of sale vehicle freights between stations ensuring minimal costs and time efficiency

• Ensure the maximum return of sale vehicles to point of defleet

• Assist with the assignment of fleet to owning or defleet Region via applicable rentals

• Maintain stock levels for relevant winter equipment and support the installation/removal where required

• To greet each customer in a friendly and professional manner in the final stage of their journey

• Ensure that the customers experience has been positive and provide a solution for any issues that have occurred

To be considered for this position you should possess:

• Experience working in a sales/ retail environment

• Administration experience is highly advantageous

• Excellent attention to detail

• Strong customer service mindset

• Clear confident communication skills

• Ability to work around a 7-day rotating shift roster

• Exceptional level of communication skills both verbal and written

• Valid New Zealand drivers license

• Current and ongoing New Zealand work rights

In return the successful candidate will receive:

• Attractive base hourly rate including eligibility to participate in a bonus scheme

• Ongoing training and development

• Employee Referral Program - earn $$ when you successfully refer a candidate

• Generous employee discounts including discounted car rental for staff family and friends Accor and more!

• Access to an international brand with opportunities to work nationally and globally

• Access to Employee Assistance Program and Calm App - the #1 app for mental fitness

• Great culture working with an energetic supportive and high performing team

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

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