Analytics Manager

Cerritos, CA - USA

Yearly Salary: $ 150000 - 170000

Posted on: 21-10-2025

Vacancies: 1 Vacancy

Job Summary

As theTechnology and Analytics Manager your role will involve overseeing the implementation maintenance and optimization of the IT Sales and Marketing Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

Requirements:

- 10 years of experience in IT of which 5 years in people management role
- Experience in the Logistics/Freight Forwarding industry is a plus
- IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
- IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
- Process Improvement techniques (Process mapping Kaizen/Rapid Improvement Blitz Visual Management is a plus)
  - CRM (SugarCRM Salesforce etc.) Rate & Quotation Management Systems (design build and run)
  - BI Dashboard design and development (PowerBI Tableau Qlik)
  - Business Portal/Website project/enhancement delivery
  - Data warehouse
  - EDI/API
  - ERP TMS (CargoWise)
Bilingual in English and Mandarin is a plus but not required.

Responsibilities:

Business Engagement
- Manage stakeholders to understand new needs and review existing service fit-for-purpose
Solution Integration Design
- Define service roadmap aligning to business and foundation needs
- Collaborate within IT globally to align roadmap directions standards and policies
Project/Program management
- Lead projects from inception to completion including planning execution monitoring and closing/training-to-run
- Manage portfolio of projects align to service roadmap
- Coach team project managers to increase competency and autonomy
Team Leadership
- Manage and mentor a team of IT professionals and suppliers/consultants providing guidance and support to ensure high performance and professional growth
Service Operation & Continuous Improvement
- Oversee changes enhancements incidents resolution and service requests to be delivered on expected service level
- Manage performance of external vendors and service providers
- Drive knowledge management and capability delegation (Shift-left/Service Service)
- Manage IT asset lifecycle and visibility
- Control IT policies and procedures including data security and regulatory compliance
- Proactively identify and act on opportunities for process improvement system optimization and automation to increase efficiency and effectiveness
- Stay up to date with emerging IT trends technologies and industry best practices

Salary:

$150000 $170000/year based on education and experience level.

Benefits:

Hybrid work schedule (1-day a week working from home)
10-days PTO (Paid Time Off) Employee Appreciation Days Paid Holidays Sick/Flextime.
Full Health Insurancecoverage includingmedical dental vision term life and accident insurance.
401K retirement planwith 3% company match.
Annual performance bonusand mid-year reviews for salary increases.

Education:

Bachelors degree or higher in Computer Science Information Systems Business Administration or a related field.

Required Experience:

Manager

- 10 years of experience in IT of which 5 years in people management role
- Experience in the Logistics/Freight Forwarding industry is a plus
- IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
- IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
- Process Improvement techniques (Process mapping Kaizen/Rapid Improvement Blitz Visual Management is a plus)
  - CRM (SugarCRM Salesforce etc.) Rate & Quotation Management Systems (design build and run)
  - BI Dashboard design and development (PowerBI Tableau Qlik)
  - Business Portal/Website project/enhancement delivery
  - Data warehouse
  - EDI/API
  - ERP TMS (CargoWise)
Bilingual in English and Mandarin is a plus but not required.

Responsibilities:

Business Engagement
- Manage stakeholders to understand new needs and review existing service fit-for-purpose
Solution Integration Design
- Define service roadmap aligning to business and foundation needs
- Collaborate within IT globally to align roadmap directions standards and policies
Project/Program management
- Lead projects from inception to completion including planning execution monitoring and closing/training-to-run
- Manage portfolio of projects align to service roadmap
- Coach team project managers to increase competency and autonomy
Team Leadership
- Manage and mentor a team of IT professionals and suppliers/consultants providing guidance and support to ensure high performance and professional growth
Service Operation & Continuous Improvement
- Oversee changes enhancements incidents resolution and service requests to be delivered on expected service level
- Manage performance of external vendors and service providers
- Drive knowledge management and capability delegation (Shift-left/Service Service)
- Manage IT asset lifecycle and visibility
- Control IT policies and procedures including data security and regulatory compliance
- Proactively identify and act on opportunities for process improvement system optimization and automation to increase efficiency and effectiveness
- Stay up to date with emerging IT trends technologies and industry best practices

Salary:

$150000 $170000/year based on education and experience level.

Benefits:

Hybrid work schedule (1-day a week working from home)
10-days PTO (Paid Time Off) Employee Appreciation Days Paid Holidays Sick/Flextime.
Full Health Insurancecoverage includingmedical dental vision term life and accident insurance.
401K retirement planwith 3% company match.
Annual performance bonusand mid-year reviews for salary increases.