AVP, IT Service Management (Technology Service Operation)

Location:

Shift:

Scheduled Weekly Hours:

Worker Type:

Job Summary:

Job Duties:

HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents problems changes IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.

The Technology Service Operations (TSO) covers Services Management processes including Incident Management Problem Management Change Management Asset Management Configuration Management Database Production Account Management Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage.

Candidate should have a customer service mind-set to drive process improvement push for operational efficiency and value.

Job Responsibilities:

• Leading a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM)
• Managing and maintaining the Monitoring and IT Service Management Platform
• Performing daily and long-term operational and strategic management of Monitoring and IT Service Management tools.
• Communicating Monitoring and IT Service Management approach and procedures to stakeholders
• Implementing the key performance indicators to measure Monitoring Event Management and IT Service Management process efficiency
• Reporting on key metrics of Monitoring and IT Service Management Tools
• Applying a continuous improvement approach in enhancing the service management
• Taking part in other ITSM processes or as required perform as a back up to maintain operational activities

Job Requirements:

• Five years plus working experience on Systems Management processes and tools (e.g. ServiceNow BMC)
• ServiceNow knowledge is a must
• Strong knowledge of IT Service Management processes and/or leading IT Service management tools (such as ServiceNow BMC Helix Ivanti Neurons)
• IT Service Management/Systems Monitoring experience in a complex and integrated environments
• Degree in Computer Science Information System or IT related disciplines
• Experience on mission critical high availability high performance and large-scale systems infrastructure
• Experience in code development and Agile development approaches
• Redhat Linux and Windows server knowledge and support experience is preferred
• Linux and Windows batch scripting experience is preferred
• Experience in financial services industry or other highly regulated organisations is preferred while not essential
• Possess ITIL Certification
• Strong vendor management and negotiation skills
• Strong ability to carry out assigned tasks independently with little supervision
• Strong analytical problem solving interpersonal communication and presentation skill
• Team player
• Proficient in documentation and technical writing
• Good command of written and spoken English and Mandarin. Proficiency in Cantonese is an advantage

Company Introduction:

ITD SZ

港交所科技深圳有限公司是2016年12月28日于深圳市前海自贸区成立的外商独资企业

作为港交所的技术子公司港交所科技深圳有限公司主要是为集团及其附属公司提供计算机软件计算机硬件信息系统云存储云计算物联网和计算机网络的开发技术服务技术咨询技术转让经济信息咨询企业管理咨询商务信息咨询商业信息咨询信息系统设计集成运行维护数据库管理大数据分析以承接服务外包方式提供系统应用管理和维护信息技术支持管理数据处理等信息技术和业务流程外包服务