Enquiries Coordinator Aged Care

Bella Vista - Argentina

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Enquiries Coordinator Aged Care
Full-time Maximum term until September 2026 Abbotsford VIC or Bella Vista NSW

Care ConnectLife made easier!

At Care Connect were passionate about supporting people to live independently at home. As a not-for-profit industry leader our collaborative and talented team enhances lives every day and you can be part of it.

We are seeking a dedicated Enquiries Coordinator to join our Aged Care team. As the first point of contact for individuals reaching out to Care Connect youll play a vital role in creating a positive first impression and ensuring enquiries are handled quickly accurately and with care.

In this role you will:

Manage inbound and outbound enquiries (phone email web and mail)
Provide responsive professional service to clients carers and internal teams
Support a seamless client experience by directing enquiries to the right person or team

About You:
You bring a strong customer service background ideally in a fast-paced high-volume contact environment. You are a confident communicator who listens with empathy manages escalations calmly and thrives on helping others.

Key skills and experience include:

Proven experience managing a high volume of inbound/outbound calls and meeting service level agreements
Excellent interpersonal verbal and written communication skills
Strong planning prioritisation and time management abilities
High-speed and accurate data entry skills
Proficiency in Microsoft Office and adaptability to new systems
Understanding of the community care sector (highly regarded)
Successful completion of Year 12 or higher qualification

At Care Connect we value Collaboration Courage Authenticity Respect and Excellence (CARE) and we are looking for someone who lives these values in their everyday work.

To be considered for this role you must have full Australian working rights current Police & Working With Children Checks we can arrange police checks for successful candidates. Psychometric assessment forms part of our process.

Whats in it for you

Competitive salary
Not-for-profit salary packaging & Meals/Entertainment benefits boost your take-home pay
Flexibility hybrid work options ADOs and a supportive passionate team culture
Career growth ongoing training and development opportunities
Wellbeing support EAP discounted health insurance wellness products

How to Apply

If this sounds like the role for you click Apply Now and submit your resume and a cover letter outlining how you meet the criteria. To request a position description please email: . Well keep you updated throughout the process.

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples people with culturally & linguistically diverse backgrounds LGBTQI mature aged and people living with disability.

Please note: We do not accept unsolicited applications or contact from recruitment agencies.

Required Experience:

DescriptionEnquiries Coordinator Aged CareFull-time Maximum term until September 2026 Abbotsford VIC or Bella Vista NSWCare ConnectLife made easier!At Care Connect were passionate about supporting people to live independently at home. As a not-for-profit industry leader our collaborative and tale...