Aftersales Training Specialist

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including all-electric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by calculating Life Cycle Costs development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

The Training Specialist is responsible for developing delivering and managing technical and operational training programs for BYD Frances aftersales network. The role ensures that all service partners technicians and front-line staff acquire the required skills knowledge and certifications to meet BYDs service quality standards and support the brands rapid growth in Frances electric vehicle (EV) market.
This role also oversees the performance and coordination of external training partners and 3rd-party training providers to ensure consistent high-quality delivery aligned with BYD standards.

Key Responsibilities

1. Training Strategy & Delivery
Plan design and deliver technical operational and system training modules for BYDs service network.
Localize and adapt global BYD training materials to the French market and language.
Deliver classroom virtual and on-site training sessions for service technicians advisors and warranty staff.
Coordinate national training calendars and sessions in alignment with BYD Europes training roadmap.

2. 3rd-Party Training Management
Select contract and manage 3rd-party training organizations to support BYDs aftersales training plan.
Define the training scope schedule and KPIs for external training providers.
Monitor and evaluate the quality consistency and performance of 3rd-party delivered sessions.
Ensure BYD technical standards brand image and pedagogical methods are strictly respected by external trainers.
Manage budget and cost control for outsourced training activities.

3. Content Development & Continuous Improvement
Develop and maintain BYD-specific training materials guides and e-learning modules.
Collaborate with BYD Europe and BYD China to align content updates and technical accuracy.
Collect participant feedback and propose improvements to enhance training effectiveness.

4. Certification & Evaluation
Manage technician and advisor certification programs and maintain records of completion and validity.
Evaluate training outcomes based on KPI indicators (first-time fix rate repair quality NPS improvement etc.).
Report monthly training progress and results to BYD France Aftersales management and BYD Europe.

5. System & Process Training
Conduct training on DMS (Dealer Management System) warranty claim handling and job order procedures.
Support onboarding and system training for new dealers and service partners.

6. Cross-Functional Collaboration
Work closely with Aftersales Technical Network and HR teams to align training priorities with operational goals.
Collaborate with the BYD Europe Aftersales Training Lead and global training teams for content sharing and alignment.

Profile

Bachelors degree in Automotive Engineering Education or related field.
Minimum 5 years of experience in automotive training or aftersales technical education (EV experience a plus).
Proven experience managing or coordinating 3rd-party training providers.
Strong knowledge of vehicle systems diagnostics and workshop processes.
Excellent presentation facilitation and communication skills.
Proficiency in French and English (Mandarin is a plus).
Familiarity with e-learning tools and LMS platforms.
Strong project management planning and organizational skills.

Key skills and qualifications :

Leadership and vendor management
Technical and pedagogical excellence
Continuous improvement and data-driven mindset
Cross-functional teamwork and adaptability
Strong ownership and result orientation

Location: Courbevoie / La Défense
Type of Employment: Full-time