Project Manager Implementation

Newark, DE - USA

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Responsible for managing end-to-end technical implementations for new and existing customers from project kickoff to service activation. This role requires strong coordination between customers sales engineering provisioning LNP and development teams to deliver projects on time and within scope. The ideal candidate will blend strong project management discipline with technical acumen in VoIP UCaas SIP fax and networking environments.

Key Responsibilities

Lead multiple simultaneous customer implementation projects ensuring adherence to timelines deliverables and quality standards.
Serve as the primary point of contact for customers throughout the onboarding lifecycle.
Coordinate with internal teams (Sales Onboarding LNP Support Network Operations and Development) to ensure all technical components are properly configured and validated.
Conduct project kickoff meetings to review requirements call flows network readiness and porting details.
Serve as a backup to LNP lead which includes coordination testing and final activation to ensure seamless cutovers.
Manage project documentation including intake forms configuration details and change control.
Track and report project progress risks and dependencies to internal stakeholders and customers.
Identify opportunities to streamline and improve onboarding processes tools and customer experience.
Utilize Zendesk and internal tools for task tracking reporting and status visibility.
Support ongoing transformation initiatives that enhance project visibility and efficiency across teams.

Required Qualifications

3 to 5 years of experience in technical project management implementation or customer onboarding in telecommunications UCaas or managed services.
Solid understanding and experience troubleshooting VoIP SIP trunking fax and network topology and LNP processes.
Proven ability to manage multiple projects and deliver results under tight deadlines.
Strong organizational documentation and communication skills (verbal and written).
Proficiency with Zendesk MS Excel and project tracking tools.
Customer-first mindset with the ability to translate technical language into customer-friendly terms.

Preferred

PMP CAPM or Agile/Scrum certification.
Experience with LNP engagement of carriers and LNP platforms.
Familiarity with APIs integrations SIP troubleshooting.
Experience in a SaaS or fast-paced cross-functional environment.
Bilingual (French and English)

Required Experience:

Senior IC

Lead multiple simultaneous customer implementation projects ensuring adherence to timelines deliverables and quality standards.
Serve as the primary point of contact for customers throughout the onboarding lifecycle.
Coordinate with internal teams (Sales Onboarding LNP Support Network Operations and Development) to ensure all technical components are properly configured and validated.
Conduct project kickoff meetings to review requirements call flows network readiness and porting details.
Serve as a backup to LNP lead which includes coordination testing and final activation to ensure seamless cutovers.
Manage project documentation including intake forms configuration details and change control.
Track and report project progress risks and dependencies to internal stakeholders and customers.
Identify opportunities to streamline and improve onboarding processes tools and customer experience.
Utilize Zendesk and internal tools for task tracking reporting and status visibility.
Support ongoing transformation initiatives that enhance project visibility and efficiency across teams.

Required Qualifications

3 to 5 years of experience in technical project management implementation or customer onboarding in telecommunications UCaas or managed services.
Solid understanding and experience troubleshooting VoIP SIP trunking fax and network topology and LNP processes.
Proven ability to manage multiple projects and deliver results under tight deadlines.
Strong organizational documentation and communication skills (verbal and written).
Proficiency with Zendesk MS Excel and project tracking tools.
Customer-first mindset with the ability to translate technical language into customer-friendly terms.