Donor Relationship Specialist

He aha te tūranga - About the role: 

Reporting to the Fundraising Manager North youll be at the heart of creating exceptional donor experiences that reflect Hato Hone St Johns commitment to world-class service. Every interaction matters and youll ensure the details that make each donors journey truly special are taken care of.

Youll play a vital role in building and enriching lasting relationships with our donors supporting the development of a national High Value Donor Relationship Plan to achieve annual revenue targets. Working closely with the wider fundraising team as well as fleet finance and ambulance operations youll ensure donors receive timely and meaningful updates on the impact of their contributions.

Understanding that every donor journey is unique youll align donor requests and priorities with Hato Hone St Johns funding needs creating meaningful long-term partnerships that support our life-saving work. With a proactive and creative mindset youll actively seek out new opportunities to engage with donors designing innovative touchpoints and experiences that deepen their connection to our work.

Key responsibilities include:

• Develop strategic relationships Assist in creating a national High Value Donor Relationship Plan that strengthens connections with our most valued supporters
• Nurture and inspire Build genuine relationships with donors through effective relationship management and thoughtful stewardship activities
• Bring the strategy to life Support implementation of the annual plan by contributing to communications coordinating supporter events and dedication ceremonies and actively participating in broader fundraising planning with a donor-first mindset
• Create meaningful engagement Proactively identify and develop new opportunities to connect with donors through innovative events experiences and communications that strengthen their relationship with Hato Hone St John
• Enable seamless experiences Collaborate with cross-functional teams to ensure smooth delivery of information and timely donor updates
• Maintain excellence Ensure timely and accurate reporting and database management always maintaining up-to-date donor records

Qualifications :

Ko wai koe - About you:

To be successful in the role you will have:

• Exceptional relationship-building skills You naturally connect with people and have outstanding communication abilities (written and verbal) with active listening skills. Whether youve worked in customer service account management hospitality sales or client relations you know how to make people feel valued and heard
• A track record of going above and beyond You take ownership of issues and see them through to resolution. Experience in handling enquiries managing relationships or delivering excellent service in any customer-facing role will set you up for success in devivering outstanding donor satisfaction and securing long-term support
• Genuine care and professionalism You bring warmth empathy and the ability to build trust naturally. If youve excelled in roles requiring discretion relationship management or supporting VIP/high-value clients or customers these skills translate directly to donor stewardship
• Adaptability and smart prioritisation Youre comfortable juggling competing priorities and can pivot when needed. Experience in fast-paced environments where youve managed multiple stakeholders or projects will serve you well
• Strong organisational capabilities You have excellent time management skills and keep track of details that matter. If youve coordinated events managed schedules or kept complex projects on track youll feel right at home
• Confidence with technology Youre comfortable with Microsoft Excel and PowerPoint (creating reports and presentations) and can learn new systems quickly. Experience with any CRM or database system (like Salesforce but others are equally valuable) demonstrates the technical aptitude were looking for
• Relationship management experience Any experience building and maintaining relationships with key clients members supporters or high-value customers is highly valued (experience specifically with donors is a bonus but not essential)

Additional Information :

Me pēhea te tuku tono - How to apply

Click Im interested before applications close on 2 November 2025

For further information please contact Elena Liang Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa kia hanga tētahi āhuru mōwai mā tatou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Full-time