Sales Engineer I, SE Desk ET

About the role:

As a Sales Engineer (SE) at Samsara youd be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management fleet maintenance strategies global asset management machine control systems/diagnostics system integration and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors hands-on installation/deployment scenarios carrier networks cloud infrastructure and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.

This is a remote position open to candidates residing in the Eastern Time-Zone within the USexceptMaryland Massachusetts New Jersey New York or Rhode Island. Relocation expenses will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role you will:

• Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
• Assist with technical trials across Samsaras Sales Engineering team as necessary to convey the value of a Samsara solution within a prospects operation.
• Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
• Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
• Produce and manage digital content to assist with product learning product adoption hardware installation and software configuration
• Update and manage internal hardware and software lab infrastructure both in office and remote kits.
• Coordinate and participate in new product testing activities.
• Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
• Coordinate cross functional communication to ensure prospect sucess (RFP responses Product Feature REquest management Customer Support triaging etc.)

An ideal candidate would:

• BS in Electrical Engineering Computer Science Mechanical Engineering Industrial Engineering or related discipline
• Preferred 1 years experience working with customers in a pre-sales or support capacity
• Ability to explain complex technical concepts to non-technical audiences
• Basic understanding of electronics and electrical systems
• Well-versed in one of the following: cloud software networking automation and control systems
• Experience tinkering with hardware gadgets sensors or vehicles is a plus