Sr. IT Operations Manager (6172)

As Sr. IT Operations Manager youll manage and oversee daily IT production operations in a fast-paced environment within DoD logistics. The ideal candidate will bring extensive experience working in a Network Operations Center (NOC) or IT Operations Center ensuring the stability performance and availability of IT systems and services. This role involves leading operational processes monitoring critical infrastructure troubleshooting issues and collaborating with cross-functional teams to maintain seamless IT operations.

We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!

What youll do:

• Oversee daily IT production operations ensuring high availability and performance of critical systems and services.
• Manage and monitor IT infrastructure networks and applications within a Network Operations Center (NOC) or IT Operations Center.
• Respond to incidents identify root causes and implement solutions to minimize downtime and impact on business operations.
• Lead and mentor a team of IT operations staff providing guidance and support to enhance team performance.
• Develop and maintain standard operating procedures (SOPs) and incident management processes to improve operational efficiency.
• Collaborate with other IT teams including engineering and security to resolve technical issues and implement changes.
• Monitor system alerts logs and metrics to proactively identify and address potential issues.
• Prepare and present operational performance reports and metrics to leadership.
• Manage change management and maintenance schedules to minimize disruption to IT services.
• Ensure compliance with organizational policies procedures and industry best practices.

What youll need to succeed:

• Active DoD Secret security clearance
• Bachelors Degree in Information Systems or Business Operations or equivalent experience.
• You currently hold the ITIL4 Practice Manager: Plan Implement and Control Certification.
• 5 years managing daily IT production operations ensuring system achieves established performance objectives.
• 7 years experience working in a network operations or IT operations center.
• 5 years experience implementing IT operations concepts practices and procedures.
• Strong understanding of IT infrastructure including servers networks virtualization and cloud environments.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and take ownership of projects.
• Ability to easily communicate recommendations and issues to high-level General Officers/executives to influence decisions that support the organizations overall strategic plan
• Proven experience managing and troubleshooting IT systems networks and applications.

SALARY RANGE: $176000 - $190000

The salary range for this position is determined based on qualifications skills and relevant experience. The final salary offered will be determined based on several factors including:

• The candidates professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation subject to the terms and policies of MetroStar which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses