GSOC Assistant Program Manager

Sunnyvale, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Surefox North America Inc is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full-time GSOC Assistant Program Manager (APM) with extensive security experience high integrity and professionalism who can join the Surefox team to develop and implement operational strategies for the ongoing success of the organization.

As the GSOC APM you will serve as the principal deputy to the GSOC Program Manager and will directly assist with developing and implementing corporate strategies; management oversight and coordination of resources ensuring successful execution; strategic client relationship management; leading and managing all people processes and capabilities associated with the GSOC and working in coordination with other directors to efficiently implement Surefox programs.

As the GSOC APM you will coordinate with all operational leaders and Surefox staff and you will report to the GSOC Program Manager regarding the daily performance for all programs and employees in your this role you will manage and report on progress of milestones and benchmarks to ensure advancement of projects and accomplishment of Key Performance Indicators (KPI). You will mentor all operational program leaders to maximize their efforts in post fulfillment achieving all program goals and executing day-to-day operations while maintaining Surefoxs high standards.

As we encourage veterans and candidates that are currently in the military reserve to apply we welcome all who share the same passions for protection as we do. Surefox is not offering visa sponsorship for this position at this time.

Annual Salary - $126272.51
**In Office Requirement - Sunnyvale CA**

What you will do:

Assist the GSOC Program Manager in leading building retaining and developing a team of GSOC Operators and GSOC Staff to accomplish corporate goals in accordance with client and CEO/COO guidance
Ensure GSOC always maintains a competent and confident operational leader (GSOC Operators and GSOC Managers) 24/7/365 for rapid decisions - and who remains connected to senior leadership in the event the decision authority surpasses that of the GSOC operator
Manage all serious incident reports (SIRs) and ensure they receive appropriate visibility and rapid decisions - when appropriate
Motivate your GSOC team to accomplish organizational and tactical objectives as directed by Surefox leadership
Strive to care for the GSOC team - managing their goals priorities time off and wear-and-tear
Strive to maximize fulfillment across all programs - prioritizing the highest visibility and profitability requirements first
Assist with monitoring organizing and monitor ongoing GSOC and operational program functions including but not limited to: staffing training scheduling employee development and resolving client concerns
Communicate internally with the GSOC Program Manager and as needed the Director of Operations along with the operational program leaders to devise strategies to avoid bottlenecks or obstacles hindering project progress
Establish and foster strong working relationships and reporting with clients serving as a redundant interface between clients and Surefox
Assist with development integration tracking and ensure Key Performance Indicators (KPI) are met in accordance with client requirements and organizational standards
Continually communicate with operational program leadership and Surefox staff leadership regarding program status issues and risks in a timely manner
Implement internal methods of efficiency improvement; highlight opportunities for operational improvement and efficiencies
Assess and prioritize client requirements through key engagements and senior operational leader guidance
Collaborate with staff members and other senior leaders in the organization to accomplish GSOC and company goals without neglecting client requirements
Ensure operations and activities adhere to federal and state regulations as well as Surefox policies and procedures and standard operating protocols
Responsibly allocate prioritize and direct company resources to ensure quality control of services provided
Assist with facilitating integration of new clients into the GSOC
Assist the GSOC PM in standardizing all scheduling billing/invoicing time cards/audits onboarding and termination QBR SOP/policy integration and other facets in coordination with the Director of Operations
Assist the GSOC PM in fully assessing all operations leaders in core Surefox management tasks; work closely with Phoenix/Training Team and COO to execute training - prioritize enhancing the most critical skills up front; finalize and validate the Surefox manager training pipeline
Perform other duties as assigned by the GSOC PM
Take on GSOC PM duties in their absence

What is required:

Must be eligible for employment within the United States

Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws regulations or codes)

Must be willing to travel as necessary
3 years of work experience in project management program management or equivalent director role
Possess strong interpersonal skills to deal effectively with all business contacts
Possess an adaptive leadership style motivating your team to accomplish both client-driven as well as organizational goals
Exceptional attention to detail
Strong organizational and time management skills
Professional appearance and demeanor
Strong problem-solving skills and analytical abilities
Must be proficient with Microsoft Office and Google Suite applications
Strong communication skills with the ability to present complex issues in a concise and meaningful way with responsibility and accountability for the program
Display sound judgment with the ability to make timely and sound decisions
Ability to analyze and manage budgets
Ability to work independently and as a team member

What is desired:

5 years of work experience in project management program management or equivalent role
Experience working with all levels of management including director levels and senior executives
Military background is a plus
4-Year Bachelors Degree

Comp Benefits and Perks:
Benefits package offered
Flexible Time Away
401(k) plan with competitive employer match

If you share our values and are ready to build your next career we want to hear from you!

Required Experience:

Manager

What you will do:

Assist the GSOC Program Manager in leading building retaining and developing a team of GSOC Operators and GSOC Staff to accomplish corporate goals in accordance with client and CEO/COO guidance
Ensure GSOC always maintains a competent and confident operational leader (GSOC Operators and GSOC Managers) 24/7/365 for rapid decisions - and who remains connected to senior leadership in the event the decision authority surpasses that of the GSOC operator
Manage all serious incident reports (SIRs) and ensure they receive appropriate visibility and rapid decisions - when appropriate
Motivate your GSOC team to accomplish organizational and tactical objectives as directed by Surefox leadership
Strive to care for the GSOC team - managing their goals priorities time off and wear-and-tear
Strive to maximize fulfillment across all programs - prioritizing the highest visibility and profitability requirements first
Assist with monitoring organizing and monitor ongoing GSOC and operational program functions including but not limited to: staffing training scheduling employee development and resolving client concerns
Communicate internally with the GSOC Program Manager and as needed the Director of Operations along with the operational program leaders to devise strategies to avoid bottlenecks or obstacles hindering project progress
Establish and foster strong working relationships and reporting with clients serving as a redundant interface between clients and Surefox
Assist with development integration tracking and ensure Key Performance Indicators (KPI) are met in accordance with client requirements and organizational standards
Continually communicate with operational program leadership and Surefox staff leadership regarding program status issues and risks in a timely manner
Implement internal methods of efficiency improvement; highlight opportunities for operational improvement and efficiencies
Assess and prioritize client requirements through key engagements and senior operational leader guidance
Collaborate with staff members and other senior leaders in the organization to accomplish GSOC and company goals without neglecting client requirements
Ensure operations and activities adhere to federal and state regulations as well as Surefox policies and procedures and standard operating protocols
Responsibly allocate prioritize and direct company resources to ensure quality control of services provided
Assist with facilitating integration of new clients into the GSOC
Assist the GSOC PM in standardizing all scheduling billing/invoicing time cards/audits onboarding and termination QBR SOP/policy integration and other facets in coordination with the Director of Operations
Assist the GSOC PM in fully assessing all operations leaders in core Surefox management tasks; work closely with Phoenix/Training Team and COO to execute training - prioritize enhancing the most critical skills up front; finalize and validate the Surefox manager training pipeline
Perform other duties as assigned by the GSOC PM
Take on GSOC PM duties in their absence

What is required:

Must be eligible for employment within the United States

Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws regulations or codes)

Must be willing to travel as necessary
3 years of work experience in project management program management or equivalent director role
Possess strong interpersonal skills to deal effectively with all business contacts
Possess an adaptive leadership style motivating your team to accomplish both client-driven as well as organizational goals
Exceptional attention to detail
Strong organizational and time management skills
Professional appearance and demeanor
Strong problem-solving skills and analytical abilities
Must be proficient with Microsoft Office and Google Suite applications
Strong communication skills with the ability to present complex issues in a concise and meaningful way with responsibility and accountability for the program
Display sound judgment with the ability to make timely and sound decisions
Ability to analyze and manage budgets
Ability to work independently and as a team member

What is desired:

5 years of work experience in project management program management or equivalent role
Experience working with all levels of management including director levels and senior executives
Military background is a plus
4-Year Bachelors Degree

Comp Benefits and Perks:
Benefits package offered
Flexible Time Away
401(k) plan with competitive employer match