Software Asset Management Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Introduction / Scope

Support the Software Asset Management (SAM) Team with respect to cost optimization compliance and business enablement objectives. This role provides foundational exposure to enterprise software lifecycle management including discovery entitlement and consumption tracking within the ServiceNow Software Asset Management (SAM Pro) platform.

The successful candidate will be a motivated detail-oriented professional who is eager to learn and grow within the SAM discipline. This position offers the opportunity to build a career in software asset management by developing technical and analytical skills learning licensing fundamentals and progressing toward professional certification.

Operational

Support ongoing software entitlement reconciliation activities to ensure license compliance and cost accuracy.

Maintain and validate data within ServiceNow SAM Pro ensuring alignment between discovery and entitlement sources.

Assist with software compliance reporting analysis and remediation tracking. Document update and maintain SAM operational procedures including onboarding of new software products.

Support the preparation of software audit artifacts and reports under the guidance of senior analysts.

Participate in data quality initiatives process improvement efforts and internal control testing.

Gain familiarity with vendor licensing concepts across key publishers (Microsoft Adobe Oracle IBM etc.).

Provide administrative support for SAM tools dashboards and reporting within ServiceNow.

Support senior analysts in developing and maintaining key performance metrics for software utilization and optimization.

Interrelationships

Collaborate with SAM team members to ensure alignment with team standards and objectives.

Partner with technology owners procurement and finance to support accurate entitlement and consumption tracking.

Assist in stakeholder communications regarding compliance findings data gaps and process changes.

Participate in team meetings retrospectives and process improvement sessions.

Strategic

Develop foundational understanding of software asset management principles software licensing and governance frameworks.

Contribute to continuous improvement initiatives and recommendations to enhance SAM process efficiency and control.

Participate in ServiceNow SAM Pro enhancement discussions testing and knowledge-sharing sessions.

Pursue professional development through IAITAM Certified Software Asset Manager (CSAM) certification and completion of the ServiceNow IT Asset Management Learning Path (both subsidized by TD).

Maintain awareness of industry trends and evolving technologies that may impact SAM practices.

Technical Aptitude (Desirable but not mandatory)

Familiarity with IT or asset management concepts configuration management or inventory systems.

Exposure to the ServiceNow platform (especially SAM or ITAM modules) is an asset.

Proficiency with Microsoft Excel or Power BI for data analysis and reporting.

Basic understanding of Windows and cloud-based environments (Azure AWS). Interest in learning scripting or automation tools (PowerShell SQL).

Strong analytical and documentation skills with attention to accuracy and consistency.

Preferred Qualifications

University degree in Information Technology Business or a related discipline.

13 years of experience in a technology procurement or data management environment.

Demonstrated ability to analyze and interpret data with attention to detail.

Excellent communication and collaboration skills with the ability to work in a team-oriented environment.

Self-motivated and eager to learn new systems tools and licensing concepts. Strong time management skills with the ability to balance multiple priorities and deadlines.

Why Join Our Team

Be part of a CSAM-certified team leading enterprise software governance at scale.

Gain hands-on experience in one of the largest ServiceNow SAM Pro environments in the financial sector.

Receive structured mentorship and certification support to develop technical and professional expertise.

Contribute directly to a program that drives measurable cost avoidance compliance and operational maturity across TDs technology landscape.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):