Operations Customer Expert for Financial Services English speaker mfx

World Talent Selection is hiring English speakers Talent for Financial Services in Lisbon !

About the project

Groundbreaking digital bank transforming how people manage money. Founded in the UK in 2015 the company quickly became the go-to choice for modern banking transparent smart and customer-first. Through its sleek app he empowers customers with instant notifications budgeting tools and fee-free spending abroad. Its not just a bank its banking the way it should be.

About the Role

As an Operations Customer Expert you will play a vital role in providing exceptional customer support for a major digital banking client. Youll handle customer enquiries through chat email or phone helping users resolve their issues quickly and effectively while maintaining a high standard of professionalism and empathy.

Key Responsibilities

• Resolve a wide range of customer queries via chat call or email aiming for first-contact resolution.
  
• Handle customer issues end-to-end ensuring fairness and care.
  
• Support fraud investigations disputes (including chargebacks) and complaints.
  
• Identify and assist vulnerable customers escalating when needed.
  
• Coach and mentor peers providing feedback to improve processes.
  
• Stay flexible and responsive to business and customer needs.
  

Requirements

• Language: C1/C2 level English proficiency.
  
• Experience: At least 12 months in customer service banking financial services or insurance. Experience in Irish market mandatory.
  
• Skills & Attributes:
  
• Excellent communication and empathy.
  
• Confident decision-making and problem-solving.
  
• Adaptable proactive and a team player.
  
• Familiarity with tools such as Slack and GSuite.
  

What They Offer

• Relocation package:
  
• Accommodation in a company apartment (utilities and cleaning included).
  
• Paid travel expenses to Portugal and one annual trip home.
  
• Legal and administrative support (visa ID housing).
  
• Local language classes.
  
• Compensation & Benefits:
  
• Competitive base salary (approx. gross/month).
  
• Holiday & Christmas bonuses (paid monthly).
  
• Meal allowance (7/day prepaid card).
  
• Health & dental insurance (after contract signature).
  
• Up to 300 productivity bonus/month.
  
• Career progression opportunities.
  
• Training:
  
• 12-day full-time paid training.
  
• On-the-job coaching and performance feedback.
  

Work Schedule

• Hours: 40h/week (rotational shifts 24/7 operation).
  
• Location: Oriente Lisbon Portugal.
  
• Holidays: 22 days per year (Portuguese calendar).