EmailChat Support Specialist
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Job Location:
Miami Beach, FL - USA
Monthly Salary:
$ 30 - 33
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering this role you will play a crucial part in providing exceptional customer service through email and chat communication channels.
Responsibilities:
- Respond to customer inquiries and issues promptly and professionally via email and chat
- Provide accurate information and solutions to customers regarding products and services
- Assist customers with order processing account management and technical support
- Escalate complex issues to the appropriate teams for resolution
- Maintain detailed records of customer interactions and transactions
Requirements:
- Excellent written communication skills in English
- Proven experience in customer service or support role
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with CRM systems and help desk software
- Basic knowledge of Civil Engineering terminology is a plus
Qualifications:
- High school diploma or equivalent required
- Associates or Bachelors degree in a related field preferred
- Minimum of 1-2 years of experience in customer support
- Strong problem-solving skills and attention to detail
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Work-life balance initiatives
Requirements
Benefits
Required Skills:
Excellent written communication skills in English Proven experience in customer service or support role Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and help desk software Basic knowledge of Civil Engineering terminology is a plus
Required Education:
High school diploma or equivalent required Associates or Bachelors degree in a related field preferred Minimum of 1-2 years of experience in customer support Strong problem-solving skills and attention to detail
Company Industry
IT Services and IT Consulting
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
