Sr Principal Systems Analyst Support SaaSFusionFinance
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
As a Senior Principal Systems Engineer you are a guru with strong expertise across the stack & tiers (application and system) focused in the creation and management of business solutions using Oracle technology the operations surrounding it and the Oracle services infrastructure needed to achieve the highest service levels (e.g. availability performance etc.) and consequent high customer satisfaction. You will be responsible for setting overall technology direction for key areas to invest resources in building internal expertise and leveraging knowledge within the Support organization. You will be expected to resolve and help guide resolution of multiple highly difficult and complex problems and escalations involving several product areas while providing consultation to senior technical advisors on projects reviewing their work and advising areas for self-advancement.
Qualifications
Career Level - IC5
Required Experience:
Staff IC
Key Skills
- Engineering Support
- Environment
- Internship
- Law Enforcement
- Catering Operations
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
