Relief Front Office Supervisor Hilton Hawaiian Village Waikiki Beach Resort

EOE/AA/Disabled/Veterans

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department.

Located on 22 acres along Waikikis widest stretch of beach you will find our iconic property where our team members love being a part of our award-winning culture. Come and see why Hilton is named the #1 best place to work at one of the most beautiful resorts in Honolulu.

Shift Pattern: Varies - AM/PM/Overnight (to include weekends and holidays)

Pay Scale: $27.98 - $34.98

The ideal candidate:

• Will have prior hotel front office knowledge.

• Will have previous quality customer service experience.

• Previous supervisor experience.

What will I be doing

As a Front Office Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and determining room rates and availability.

• Respond to guest inquiries and resolve issues and complaints in a timely friendly and efficient manner.

• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.

• Schedule assign daily work lead pre-shift meetings inform and train team members.

• Monitor observe and assist in evaluating team member performance.

• Monitor lobby traffic and adjust staffing accordingly.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!