Bilingual Business Consultant Spain

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

OurCulture

Quantum Metrics number one objective is happy people diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company we understand the importance of building an engaged diverse and fun place to work. We hold regular company-wide events seasonal challenges and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent to overcoming the barriers faced as Black Hispanic Asian American and Native Hawaiian/Pacific Islander LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. Youll not only work with some of the worlds most recognized brands but build lasting relationships.

At Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity.

About the Role

As a Business Consultant you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. Youll lead customer activation through enablement and operationalization efforts ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.

In this role youll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives working to support large enterprise customer accounts. Youll deliver tailored training aligned to each organizations unique priorities guide customers in applying our technology to solve key digital challenges and provide in-depth quantitative analysis that translates insights into action contributing to customers achieving their digital goals.

Your success will be evaluated through account retention customer adoption of the Quantum Metric platform and the tangible value you create in partnership with our clients.

Responsibilities

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large enterprise accounts operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality.
Deliver Successful Activation: Design and deliver use casebased training curriculum across all enterprise functions enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions onsite workshops executive briefings integration into customer workflows and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards reports and alerting.
Surface Actionable Insights: Go beyond defect detection to identify innovative high-value opportunities for digital optimization across both digital and omni-channels experiences tailored to each customers strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing.
Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value.
Deliver Thought Leadership: Provide thought leadership on industry best practices guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy.
Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed modeling best-in-class consulting practices.
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership.

Requirements

Language Requirements: be fluent in both English and Spanish with the ability to effectively support and communicate with customers in both languages.
Experience & Background: 2 years of professional experience in digital analytics digital product management digital consulting or a related field with a proven ability to transform data into business impact.
Analytical Expertise: Demonstrated ability to work with large complex quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous high-impact business challenges.
Self-Starter Mentality: Highly motivated and proactive with a track record of thriving in fast-paced high-pressure environments while maintaining composure and focus.
Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements interfacing directly with customers with strong consulting and advisory skills that build trust at the executive level.
Communication Excellence: Exceptional verbal and written communication abilities with polished presentation skills and the confidence to train and engage large audiences of 50 participants.
Organization & Adaptability: Strong time management and prioritization skills capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities.
Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices.
Hours: The role requires working hours that align with the USA Central Time zone to effectively collaborate with core teams and stakeholders.

Perks & Benefits

One time Home-Office Stipend - upon hire

Monthly Business Expense Stipend

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)

Flexible Schedules

Work From Home

MacBook and awesome swag delivered to your door

RECHARGE PROGRAM (after 3 years disconnect for 3 weeks no email/slack)

QM-funded Restaurant Vouchers

Private Medical Insurance - 100% Employer Paid Cover for employees and family Includes routine dental care

Encouraging and collaborative culture

About Quantum Metric

As a leader in digital analytics Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor diagnose and optimize the digital journeys that matter most the Quantum Metric platform offers in-depth customer understanding quantified and tied to core business objectives.

Today Quantum Metric captures insights from 50 percent of the worlds internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years and has made the Best Places to Work lists by Glassdoor BuiltIn Fast Company and Forbes.

If the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @ address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidates sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts toemailprotected.

Quantum Metric is an E-Verify employer: Privacy Policy: #BI-Remote

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OurCultureQuantum Metrics number one objective is happy people diverse and inclusive culture. Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose.As a remot...