IT Specialist

London - UK

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Samsaras IT team works to deliver awesome systems support and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team youll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online connected and allow them to do their best work.

Location: This is an in-office position requiring 5 days per week (Monday-Friday) in our London office.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Excel in the technical realm by managing SaaS applications such as Okta Slack Zoom and Google Workspace
Take a leading role in team problem-solving activities guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
Help employees including C-level execs resolve their technical problems
Share your technical expertise through documentation in our Confluence knowledge base.
Document best practices and solutions in our knowledge base to enable knowledge sharing and continuous improvement.
Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution.
Provide hands-on support for devices A/V setups meetings events and onsite conference rooms.
Prioritize manage and close tickets efficiently while identifying opportunities for process and experience improvements.
Mentor new hires as the team grows quickly
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

Previous experience in IT support as a Sysadmin ideally in a fast-paced or high-growth environment.
Fluency with enterprise SaaS platforms especially those that enable collaboration and executive productivity (Google Workspace Zoom Slack Okta Atlassian Suite).
Deep familiarity with both macOS and Windows environments including imaging configuration and endpoint security best practices.
Strong understanding of A/V systems and conferencing tools with experience setting up and supporting executive meetings boardrooms and live events.
Exceptional interpersonal and communication skills with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
Track record of discretion professionalism and composure when dealing with high-pressure or high-visibility situations.
Strong troubleshooting and diagnostic skills across hardware software and network-related issues.
Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision.
Bachelors degree in a technical field (e.g. Computer Science Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

Scripting or automation experience (e.g. Python Bash PowerShell) to streamline repetitive tasks or enhance support workflows.
A calm composed presence under pressure with a reputation for delivering fast accurate solutions in time-sensitive situations.
A proactive mindset always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.

Required Experience:

About the RoleSamsaras IT team works to deliver awesome systems support and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team youll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will...

About the Role

Location: This is an in-office position requiring 5 days per week (Monday-Friday) in our London office.

You should apply if:

You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

Excel in the technical realm by managing SaaS applications such as Okta Slack Zoom and Google Workspace
Take a leading role in team problem-solving activities guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects.
Help employees including C-level execs resolve their technical problems
Share your technical expertise through documentation in our Confluence knowledge base.
Document best practices and solutions in our knowledge base to enable knowledge sharing and continuous improvement.
Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution.
Provide hands-on support for devices A/V setups meetings events and onsite conference rooms.
Prioritize manage and close tickets efficiently while identifying opportunities for process and experience improvements.
Mentor new hires as the team grows quickly
Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

Previous experience in IT support as a Sysadmin ideally in a fast-paced or high-growth environment.
Fluency with enterprise SaaS platforms especially those that enable collaboration and executive productivity (Google Workspace Zoom Slack Okta Atlassian Suite).
Deep familiarity with both macOS and Windows environments including imaging configuration and endpoint security best practices.
Strong understanding of A/V systems and conferencing tools with experience setting up and supporting executive meetings boardrooms and live events.
Exceptional interpersonal and communication skills with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
Track record of discretion professionalism and composure when dealing with high-pressure or high-visibility situations.
Strong troubleshooting and diagnostic skills across hardware software and network-related issues.
Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision.
Bachelors degree in a technical field (e.g. Computer Science Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

Scripting or automation experience (e.g. Python Bash PowerShell) to streamline repetitive tasks or enhance support workflows.
A calm composed presence under pressure with a reputation for delivering fast accurate solutions in time-sensitive situations.
A proactive mindset always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.

Required Experience:

Key Skills

SQL
Active Directory
Information Technology
Access Points
System Software
Database
Infrastructure
Linux
Project Management
Internet
Troubleshoot
PC
Procedures
Setup
hardware

Apply Now

About Company

Samsara

Publicly traded company [NYSE: IOT] offering a single platform for fleet operations at scale. Products include real-time GPS, ELD, AI-powered dash cams, telematics, maintenance, routing, & driver app. Recognized by the Forbes Cloud 100.

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click