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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

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Shift:

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Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals couples and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:
1. Engages in community outreach and education to key stakeholders to improve awareness of eligibility criteria and admissions process solicits feedback and participates within community workgroups as assigned.
2. Develops and implements plans to increase referrals reduce barriers to admission and facilitate transitions to lower levels of care.
3. Escalates referral review to necessary to medical and clinical personnel for additional review as needed.
4. Facilitates daily internal and external communication to provide information about bed availability waitlists and to coordinate access.
5. Ensures that all aspects of programmatic referral and admissions workflows are implemented. Collaborate with program management to improve these workflows.
6. Ensures timely response to and documentation of all referrals.
7. Supports admissions workflow - assists with referral call response coordinates admission appointments provides information to clients; ensures communication with sending and receiving program ensures all required documentation is complete.
8. Initiates quality improvement measures to improve referral management efficiency and responsiveness.
9. Works collaboratively with program management to review referrals responsiveness and quality of communication
10. Compiles summary reports of referrals and admission data identifies trends strengths or areas for improvement.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies procedures and objectives.
2. Attends variety of meetings conferences seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.
6. Maintains regular reliable and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelors degree.
2. Must pass CORI background check.
3. Driving is not a requirement.

Preferred:
1. N/A

Experience/Skills:
Required:
1. Minimum two (2) years of previous experience in human services health care or customer service.
2. Must be able to use a computer for basic tasks including sending emails and using web-based applications like online forms or scheduling tools.

Preferred:
1. Previous experience using an electronic health record.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.