IT Engineer
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 130 - 170
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Mandolin
Nearly every disease will become treatable in our lifetimes. Mandolin is laying the clinical and financial infrastructure to get groundbreaking treatments to patients faster powered by AI agents.
Mandolin partners closely with the largest healthcare institutions in the US covering more than $10B drug spend across the country. Were backed by Greylock SV Angel Maverick SignalFire and the founders of Vercel Decagon and Yahoo.
Why we need you
Were scaling quickly and our IT environment is becoming more complex by the week. We need you to design the systems and processes that will help us stay efficient secure and ready for whats nextwhether thats onboarding new teammates managing devices or standing up new tools. Youll play a critical role in keeping our growing team running smoothly.
What youll do
Partner with your manager and cross-functional teams to translate business and compliance requirements into secure scalable IT solutions.
Own and maintain the companys IT infrastructure servers networks cloud environments and end-user hardware ensuring high availability and performance.
Define document and enforce IT and security policies across security data protection access control acceptable use procurement and incident response.
Align IT systems and processes with Quality Management System (QMS) requirements maintaining compliance with standards such as ISO FDA and HIPAA.
Implement and monitor security controls for endpoints networks and cloud environments including vulnerability management identity access and threat detection.
Administer user accounts permissions and access in accordance with least-privilege and zero-trust principles.
Lead and deliver IT projects from infrastructure upgrades to SaaS integrations embedding security and QMS requirements throughout the lifecycle.
Provide advanced technical support and mentorship to employees troubleshooting complex issues with speed and empathy.
Conduct periodic risk assessments internal IT audits and employee security awareness training.
Develop test and maintain disaster recovery and business continuity strategies.
Keep detailed up-to-date documentation of IT architecture configurations and governance processes.
Partner with leadership to plan technology roadmaps optimize costs and ensure IT investments align with business objectives.
Must-have experience
5 years in IT operations infrastructure or security engineering with ownership of enterprise or startup environments.
Proven success building and scaling secure reliable IT systems in fast-moving resource-constrained settings.
Deep knowledge of cybersecurity best practices network security and system hardening.
Hands-on experience with IAM endpoint management (MDM) and security monitoring or SIEM platforms.
Track record of designing and enforcing IT and security policies from the ground up.
Experience supporting IT components of Quality Management Systems (QMS) and regulated frameworks (ISO/FDA/HIPAA).
Strong analytical judgment and calm decision-making under pressure.
Excellent communicator who can collaborate effectively across engineering compliance and business teams.
Strategic proactive mindset balancing day-to-day support with long-term architecture and risk management.
Nice-to-haves
Experience supporting HIPPA and SOC 2 readiness or certification efforts.
Prior experience in early-stage or high-growth startups.
Familiarity with automation and scripting for IT operations (e.g. Bash PowerShell Python).
Key Skills
- Dhcp
- Active Directory
- VMware
- Computer Networking
- PowerShell
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Azure
- Operating Systems
- Dns
About Company
Streamline your infusion center operations with Mandolin. Our AI workers handle back-office tasks within your EHR, leveraging millions of buy-and-bill datapoints to ensure peak efficiency. Focus on delivering life-changing therapies, not paperwork.
