Dutch-speaking Service Desk Agent in Netherlands
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Job Location:
The Hague - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Field Service Operations & Service Desk Agent (Dutch Speaker)
Our client is a global leader in digital transformation and technology services delivering innovative solutions to clients across industries. With a strong presence across Europe and a focus on continuous improvement and customer satisfaction they are now expanding their Field Service team in the Netherlands.
As a Field Service Operations & Service Desk Agent you will be the first point of contact for technical support playing a key role in ensuring smooth IT operations for end-users across various client sites. This is an exciting opportunity for early-career IT professionals to build hands-on experience in a dynamic and customer-facing environment.
Job Description
We are looking for motivated and service-oriented IT professionals to join our clients Field Service Operations team in the Netherlands. The successful candidate will support users by providing both remote and on-site assistance troubleshooting a range of IT issues and ensuring timely resolution of support tickets.
Youll work across multiple locations supporting hardware and software systems collaborating closely with other IT teams and ensuring the highest level of service delivery.
Responsibilities
Provide first-line IT support both remotely and at client offices
Troubleshoot and resolve issues related to hardware (laptops printers meeting room devices) and software
Use ITSM/ticketing tools (e.g. ServiceNow Jira Remedy) to manage and resolve incidents
Perform basic installations and upgrades of hardware and software
Deliver user training for standard systems and equipment
Maintain accurate records of incidents resolutions and procedures
Travel to client sites as needed using a personal vehicle
Requirements
Fluent in Dutch (C1 level) and strong communication skills in English
Up to 3 years of experience in IT support or service desk roles
Strong troubleshooting skills for hardware and common enterprise software
Hands-on experience with Active Directory Microsoft 365 VPNs and basic networking
Familiarity with ITSM tools is required (e.g. ServiceNow Jira Remedy)
Valid EU driving license and access to a personal vehicle
Certifications like ITIL or Microsoft Certified: Modern Desktop Administrator are an advantage
Must be based near Zwolle Papendrecht or Nieuwegein
Worldwiders Global Recruitment
Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016 they have become the go-to partner for tailor-made recruitment solutions connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400 satisfied partners in 40 countries our expertise ensures that they match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe they operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide Multilingual Jobs Worldwide Asian Jobs Worldwide IT Jobs Worldwide and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets ensuring comprehensive and customized recruitment us today to explore how they can elevate your career or support your recruitment needs.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Professional Nordic recruitment specialists focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
