Customer Support Associate – Accountancy Software (IRIS Elements)

At IRIS Software Group we help thousands of accountants across the UK work smarter and more efficiently. From sole practitioners to large accountancy firms our software takes care of the detail -so they can focus on what really matters: supporting their clients.

Our Accountancy Customer Services team plays a vital role in that mission. Theyre the experts accountants turn to when they need help reassurance or practical guidance. Were now expanding our IRIS Elements support team -and looking for friendly motivated people with a foundation in finance tax or accountancy to join us.

What Is IRIS Elements

IRIS Elements is our modern cloud-based platform designed specifically for accountants. It brings together everything they need -from compliance and tax returns to client management and practice workflows -in one secure easy-to-use system.

Accountants use Elements every day to prepare year-end accounts submit tax returns manage clients and collaborate with their teams. When they have a question or run into an issue youll be the first person they speak to.

Youll help them understand how to use the software guide them through solutions and make sure their queries are resolved quickly and accurately. Your finance or accounting knowledge will help you speak their language and give advice that really makes a difference.

What Will You Be Doing

• Acting as the first point of contact for accountants using IRIS Elements and Accountancy Suite
• Responding to queries via phone email or online chat
• Investigating and resolving customer issues or escalating to specialists when needed
• Explaining processes clearly and helping customers get back to work fast
• Logging and tracking cases to ensure timely resolution
• Updating our internal knowledge base with useful insights or fixes
• Meeting quality and service goals while keeping customer satisfaction high
• Representing IRIS with professionalism empathy and care

Youll be based in our Slough (Heathrow Approach) office for at least three days per week with the flexibility to work from home on other days if you prefer. Youll join a friendly supportive team that works closely together shares knowledge and celebrates success.

What Are We Looking For

This is a great fit for someone early in their career who already understands the basics of finance or accountancy and wants to build on that knowledge in a software-focused role.

Youll need one of the following:

• A degree in Finance Accounting Business or a related subject
• Experience in a finance tax or accountancy role
• Current study towards an accounting qualification such as AAT

Were also looking for people who are:

• Clear and confident communicators
• Naturally helpful and patient
• Organised with great attention to detail
• Comfortable with Microsoft Office and learning new systems
• Calm under pressure and able to solve problems logically
• Keen to learn and grow in a supportive environment

Whether youve worked in a finance team supported tax processes or are finishing your studies this is a brilliant way to combine your accounting knowledge with hands-on experience in software and customer support.

What Can IRIS Offer You

• Structured onboarding and full product training you dont need to be a tech expert to succeed
• Clear progression routes into senior support technical or implementation roles
• Hybrid working 3 days onsite the rest from home if you wish
• A collaborative supportive culture questions are encouraged and learning is continuous
• Comprehensive benefits including wellbeing support pension and staff discounts

Many of our senior colleagues began in this role -its a proven route into a long-term career at IRIS.

The Application Process

Weve designed a supportive and inclusive process to help you shine:

1Apply Online

Send us your CV and a short application -were keen to hear why youre interested in HR and what excites you about joining IRIS.

2Online Assessments

If shortlisted youll complete two short assessments that help us understand how you think and work.

• CCAT-A quick 15-minute timed assessment covering verbal numerical and logical reasoning. Its best done somewhere quiet with a pen and paper handy.
• EPP - An untimed personality profile focused on your working style and approach to challenges. No right or wrong answers -just be yourself. These are widely used and designed to be fair and inclusive helping us see beyond your CV.

3Initial Interview

A short friendly chat over Microsoft Teams with someone from our Talent team. Its your chance to ask questions and learn more about the role and life at IRIS.

4Group Assessment Day

Join us at our Slough/Heathrow Approach office (SL1 8QY) for an interactive in-person session with other candidateson Wednesday 29 October 2025. Youll take part in team-based activities meet ourteam and get a real feel for our culture.

If youve got a background in finance or accountancy and love the idea of helping professionals use industry-leading software wed love to meet you.

Apply now and start your journey with IRIS where your knowledge supports thousands of accountants across the UK.

INDLOW

As one of the UKs largest privately held software companies IRIS Software Group exists to simplify the lives of businesses schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance efficiency and accuracy empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their childs school 18% of UK employees are paid via an IRIS payroll solution 50000 SMEs use IRIS cloud bookkeeping and 21000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers businesses supporting them in a range of objectives from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

Its vital these mission-critical functions work first time every time.

Thats why IRIS helps businesses run the tough stuff stay compliant and get operational tasks done right first time every time so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative market-leading and high-performing company that we are today.

Were delighted to be certified as a Great Place to Work and one of the UKs Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS with the certifications considering employee wellbeing diversity and inclusion trust in management effective communication and recognition/reward.

IRIS is committed to engaging rewarding and empowering our employees and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.