Call Center Benefits CSRs
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Call Center Customer Service Representative - Benefits Support
Location: East Hartford CT
Pay Rate:$21.00 per hour
Schedule: Monday - Friday 8:00 AM - 5:00 PM
Pay Rate:$21.00 per hour
Schedule: Monday - Friday 8:00 AM - 5:00 PM
- Ability to attend and train through the holidays (Christmas and New Years day off)
About the Role
We are hiring experienced Call Center Representatives to provide customer service and support for government benefit programs such as SNAP Food Stamps and Medicaid. This role involves assisting callers with inquiries about benefits eligibility and application status while maintaining empathy and professionalism at all times.
Candidates must be dependable compassionate and emotionally resilient as many callers may be experiencing difficult situations. If you have strong communication skills a calm demeanor and a passion for helping others we want to hear from you!
Key Responsibilities
- Handle a high volume of inbound calls related to SNAP Food Stamps Medicaid and other benefit programs.
- Provide accurate information and resolve customer inquiries with empathy and patience.
- Enter and update customer data accurately within eligibility and case management systems.
- Maintain confidentiality and adhere to all compliance and program guidelines.
- Attend and successfully complete all training sessions including during the holiday season.
- Meet performance goals for call quality documentation and response time.
Qualifications
- Minimum 6 months of experience in a high-volume call center or customer service role (required).
- Experience in healthcare social services or claims processing preferred.
- Ability to handle difficult or emotional calls with professionalism and empathy.
- Strong verbal and written communication skills.
- Reliable attendance and willingness to work through the holiday period.
- Typing speed of 35 WPM (testing required).
- High School Diploma or GED required.
Why Join Our Team
- Consistent weekday schedule (no weekends).
- Thorough paid training program.
- Opportunity to make a real difference supporting individuals and families in need.
- Collaborative and supportive team environment.
- Opportunity for career growth.
Keywords:
Call Center Representative Customer Service Representative Benefits Support Claims Processor Medicaid SNAP Food Assistance Case Processor Transaction Specialist Data Entry Clerk Claims Analyst Government Program Support Healthcare Call Center CSR Call Center Specialist
Call Center Representative Customer Service Representative Benefits Support Claims Processor Medicaid SNAP Food Assistance Case Processor Transaction Specialist Data Entry Clerk Claims Analyst Government Program Support Healthcare Call Center CSR Call Center Specialist
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
