Customer Support Specialist II (Collections Experience)

Role Details

Type of Support:Omnichannel
Contract Duration:Permanent
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule:Open to shifting schedules (subject to business requirements)
Work type and Location:Hybrid Cubao or Taguig
Expected start date:October 23 2025

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Do you like helping others Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills experience and interests with one of our many partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness and more. As a Crescendo employee youll have the support you need to develop and grow your career.

The reason you join wont be the reason you stay.

What Youll Do:

• Data Entry Invoice Creation: Quickly and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Verify Rates: Call brokers to confirm key load details prior to invoicing and factoring of a load
• New Broker Payment Setup: Communicate with brokers via phone and email to understand their invoicing process we must follow to submit invoices for payment and ensure they set up our payment details correctly in their system
• Collect on Past Due Invoices: Communicate with brokers on the phone and via email about overdue payments and work with them on collecting payments.
• Record Keeping: Ensure your work across all functions follows documented processes and you keep accurate records of your work
• Broker Communication: Answer brokers questions about invoices and missing documents to ensure prompt payment

What We Expect From You:

• You are a great written communicator and comfortable spending time on the phone
• You have excellent attention to detail
• You can clearly follow a documented process and find and communicate opportunities for process improvement
• You are a driven self-motivated individual who enjoys the fast-paced environment is innovative adaptive and comfortable with ambiguity
• Youre collaborative and are willing to help out where needed even if something is new to you
• You have both the desire and ability to learn from feedback and constantly improve
• You are comfortable working in a scaling startup environment and adapting quickly
• You are tech-savvy and can learn internal tools and processes quickly
• Experience in Excel google suites and slack
• Prior accounting or collections experience

What You Will Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.