Latam Lead of Workspace & Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

This position represents JLLs most strategic leadership role within a premier enterprise client partnership orchestrating complex multi-country operations spanning 5 Latin American markets with 50 team members. As the primary architect of JLLs value proposition to a leading technology company youll seamlessly integrate operational excellence financial stewardship and transformational workplace experiences across the region. This executive role demands strategic vision and operational mastery while navigating the cultural complexity and growth dynamics inherent to Latin American markets positioning JLL as an indispensable business partner.

Your day-to-day tasks will include:

Serve as JLLs senior representative to client leadership across LATAM driving strategic alignment and partnership expansion through C-suite business reviews

Lead and develop a diverse team of 50 professionals across operations finance and experience functions while establishing unified regional standards

Own P&L responsibility for the strategic client regional portfolio ensuring profitable growth and optimal resource allocation through rigorous financial governance

Establish and maintain best-in-class operational standards across all LATAM facilities while implementing technology solutions and process innovations

Lead expansion into new LATAM markets as the client grows developing local market entry strategies that respect cultural dynamics

Champion organizational capability development through learning programs DEI initiatives and change management strategies

Navigate crisis management and business continuity initiatives while ensuring compliance with local regulations across all markets

Required Qualifications:

Bachelors degree in Business Administration Engineering or related field; MBA strongly preferred

10 years of progressive leadership experience in facilities management operations or client services with P&L responsibility

Proven track record leading large multi-functional teams (50 employees) across multiple countries or regions

Deep expertise in facilities management service delivery and operational optimization in corporate environments

Strong financial leadership capabilities including P&L management budgeting and financial governance

Fluency in Spanish and English required; Portuguese proficiency strongly preferred

Extensive experience in Latin American markets with deep understanding of cultural nuances and regulatory environments

Preferred Qualifications:

Previous experience in technology sector or high-growth client environments

Proven track record in strategic partnership development and client relationship management at C-suite level

Experience with digital transformation initiatives and workplace innovation programs

Knowledge of real estate facilities management or professional services industry best practices

Certification in project management (PMP) or change management methodologies

Experience with matrix organization leadership and cross-functional team coordination

Track record of successful market expansion and new business development in emerging markets

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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