Comprehensive knowledge of market position OCC ADR banquet and food and beverage revenues overall GOP pricing and rate structures sales strategies yield management booking trends and future hotel planning.
Be fully knowledgeable of competitive markets outside the area.
Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
Implement sales policies and procedures as developed in the annual Marketing Plan.
Make personal sales calls.
Develop creative marketing techniques.
Develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau.
Achieve and exceed individual and team annual goals as established by the annual Marketing Plan.
Be fully knowledgeable of the role of rooms merchandising as it pertains to overall revenue and to periodically evaluate assess and revise the parameters of the program.
Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
Participate in the preparation of the annual hotel budget.
Maintain and correct procedures for credit control financial transactions and security of financial assets.
Manage and develop sales team including training counseling evaluating and rewarding behaviors.
Respond and resolve guest requests complaints or questions in a courteous and timely manner.
Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.
Ability to accurately use various office and sales software.
Must have comprehensive knowledge of the English language to effectively communicate with guests associates and vendors.
Ability to assist with the design and preparation of statistical reports and presentations as needed.
Ability to accurately report information.
Ability to assist with various office tasks as needed.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge applicable Federal state and local health safety and legal regulations.
Must have exceptional mathematical and computer skills.
College education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required; first aid training preferred.
Additional language ability preferred.
Required Experience:
Director
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