Recall Analyst Operations

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Our Marketing Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes ears and voice of Ford.

In this position...

The Recall Program Analyst Operations reports to the Recall Programs Manager of Operations. The Recall Program Analyst Operations is responsible for managing the development of various process improvements for all of Field Service Actions (FSA). Implementing processes to assist dealers and Ford activities regarding FSA related concerns.

What youll do...

1. Manage the planning development and launch of FSAs through process improvements.

2. Oversee the processes of development validation approval and publication of dealer bulletins and owner communications in support of FSAs.

3. Deliver robust and timely FSAs with optimized dealer and customer experiences:

4. Develop Training and Onboarding Materials

5. Institute Workload and Coverage Management Tools

6. Develop Recall/ASO/PSL Recall Program Dashboard

7. Develop processes to ensure technical recall communications have clear concise and consistent instructions for technicians to perform repair process

8. Improve Owner Communication Processes

9. Develop Recall Metrics and refine SSSC Metrics to cascade in reoccurring meetings

10. Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.

11. Collaborate and align with Ford Dealer Council on advance dealer education and customer talking points

12. Dealer Broadcasts

13. Development of Recall Podcasts

14. Finalizing Recall completions for OTA (Over The Air) Updates

15. Development and Maintenance of Recall Process Improvement - Containment (Stop Launch)/Phase Launches/Partial Launches

16. Develop Process Maintenance and Metrics for Managing Rental Process for Recalls

17. Coordinate the development of the Field Review Committee Summary Debriefs after every FRC Meeting.

18. Manage Recall FAP Updates

Utilize empowerment coaching/counseling team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.

Youll have...

Minimum

• Bachelors degree or 5 years experience in automotive field.

• Expert in Excel Word Outlook Power Point.

• Self-Starter Ambitious proficient in Time Management.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here:
position is a range of salary grades 6-8 .

Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3