Supervisor, Reservations

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JobDescription

Supervisor Reservations

Position:Supervisor Reservations

Area: Call Center

Reports to:Director of Reservations ADS

Location: Remote

Target Start:ASAP

About Classic Vacations The Classic Difference

Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors driven by a singular purpose: to delight our clients

with exceptional vacation experiences. Our teams commitment to excellence ensures that every journey we create is

seamless luxurious and filled with unforgettable moments. We take pride in our role as trusted partners to travel

professionals worldwide providing world-class accommodations unparalleled service and exclusive privileges in premier

destinations.

Role Overview

At Classic Vacations we dont just book trips we help create lifelong memories through extraordinary travel experiences. As Supervisor Reservations you will lead a dynamic team of Travel Sales Specialists who bring those dreams to life for travelers and Travel Advisors around the world.

In this role youll be responsible for driving sales excellence fostering team development and ensuring every client interaction reflects The Classic Difference our unwavering commitment to exceptional service product expertise and care. Youll guide your team toward achieving performance goals building confidence and enthusiasm and consistently delivering the high standards that define Classic Vacations.

If youre a natural leader who thrives in a fast-paced service-driven environment one who finds joy in developing others and takes pride in creating seamless customer experiences this is the perfect opportunity to make an impact in luxury travel.

Why This Role Matters

For more than 45 years Classic Vacations has been the trusted partner of Travel Advisors curating luxury travel experiences that exceed expectations. The Supervisor Reservations plays a vital role in upholding that legacy leading the talented Travel Sales Specialist team that transforms inquiries into unforgettable journeys.

This position is about more than managing daily operations its about inspiring people. As a leader youll cultivate a culture of excellence empowering your team to deliver world-class service while fostering collaboration accountability and pride in every interaction. Your ability to coach motivate and develop others ensures that each traveler feels cared for and every Travel Advisor feels supported.

At Classic Vacations leadership means leading with heart purpose and professionalism. Youll help your team embody The Classic Difference a dedication to quality integrity and extraordinary experiences while driving performance and upholding our reputation as the premier name in luxury travel. This your opportunity to lead with purpose and passion.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In alignment with Classics commitment to building a cohesive and high-performing team your responsibilities will include:

Team Leadership & Motivation

Lead coach and inspire a team of Travel Sales Specialists to meet and exceed performance goals.
Foster a positive collaborative and energetic work environment that encourages engagement and accountability.
Promote team morale and connection through motivation recognition and employee engagement activities.

Training & Development

Partner with the Training Team to develop and implement effective skill-building programs.
Provide regular coaching on sales techniques customer communication and product expertise.
Encourage professional growth by fostering a culture of continuous learning and development.

Performance Management

Monitor team metrics KPIs and service level goals to ensure operational excellence.
Conduct monthly one-on-one meetings and performance reviews providing clear feedback and action plans.
Administer Performance Improvement Plans (PIPs) and corrective actions when necessary to support team success.

Customer Experience & Relationship Building

Ensure every customer interaction reflects Classics commitment to world-class service.
Build and maintain strong relationships with Travel Advisors to promote trust and collaboration.
Partner with Customer Care Operations and Product teams to quickly resolve complex or escalated issues.

Inbox & Workflow Oversight

Supervise the management of department inboxes (CV4U EU4U and others) to ensure timely accurate and professional responses.
Prioritize workloads monitor response times and support team members in delivering exceptional service.
Address escalations promptly modeling calm and solution-oriented leadership.

Data Analysis & Reporting

Analyze daily and monthly performance reports to identify opportunities for improvement.
Lead regular team meetings to review metrics share insights and align on business priorities.
Use data to drive decision-making efficiency and service improvements.

Cross-Functional Collaboration

Partner with Outside Sales and Business Development teams to align on Advisor support and client engagement.
Collaborate with Product Operations and Customer Service teams to communicate feedback and streamline workflows.
Serve as a liaison between internal departments to ensure consistency and coordination across functions.

Operational Excellence

Maintain expertise in Classic Vacations systems policies and product offerings.
Promote adherence to processes while driving continuous improvement and innovation.
Lead by example with professionalism integrity and a passion for excellence in every interaction.

The above is intended to describe the general content of and requirements for the performance of this position. It should

not be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job

description restricts managements right to assign or reassign duties and responsibilities to this position at any time.

Qualifications & Skills

In line with Classics values of continuous improvement and organizational health we seek a leader who exemplifies both

technical expertise and a collaborative spirit.

Education:

Bachelors degree in Business Administration Hospitality Management or a related field preferred.

Experience:

Minimum of 3 years in a supervisory or leadership role within reservations contact center or hospitality operations.
Proven experience leading high-performing teams in sales and customer service environments.
Demonstrated ability to achieve or exceed performance quality and customer satisfaction goals.

Skills:

Proficiency in sales strategies performance management and customer service best practices.
Strong analytical and reporting skills with the ability to interpret data and implement action plans.
Excellent communication and interpersonal skills with the ability to influence and inspire others.
Advanced computer proficiency in Microsoft Office Suite (Excel Outlook Word PowerPoint).
Experience with Plex or similar reservation/CRM systems preferred; Smartsheet knowledge is a plus.

Competencies:

Inspiring leader with a passion for coaching and developing others.
Results-oriented mindset with the ability to thrive under pressure.
Strong organizational and time-management skills balancing multiple priorities effectively.
Collaborative empathetic and adaptable with a commitment to service excellence.
Genuine enthusiasm for travel learning and helping others succeed.

Employment Terms & Benefits:

Hours:Full-time 40 hours per week with flexibility to meet business needs.
Location:Remote (USA).
Compensation:Competitive salary commensurate with experience performance-based incentives.
Benefits Package:

Medical Dental and Vision insurance

401(k) with company match

Life Insurance Long-Term Disability and Short-Term Disability

Paid holidays and generous PTO

Exclusive travel perks and industry discounts

Physical Requirements:

Ability to perform essential job functions while working at a computer for extended periods.

At Classic Vacations were more than a travel companywere dream makers. Our team is passionate driven and committed to delivering world-class service while fostering a culture of collaboration innovation and excellence.

By joining us youll be part of a company that values its people prioritizes work-life balance and provides opportunities for personal and professional growth. Together well redefine luxury travel experiences and make lasting impacts on clients lives.

Entrepreneurial Mindset and Adaptability

In our entrepreneurial and collaborative environment every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities we embrace flexibility

and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth allowing individuals to expand their skills take on new challenges and build strong cross-departmental relationships. Aligned with our commitment to mutual success team innovation and shared accountability we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community.

Classic Vacations Commitment to Diversity & Inclusion

Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued respected and supported regardless of background. We are committed to a culture

that celebrates diversity and empowers all employees to reach their full potential.

Affirmative Action Statement

It is the policy of Classic Vacations to provide equal employment opportunities without regard to race color religion sex national origin age disability marital status veteran status sexual orientation genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment including but not limited to recruiting employment placement promotion transfer demotion reduction of workforce and termination rates of pay and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Formoreinformationpleasecontact Classic Vacations Human Resources @

Required Experience:

Manager

JobDescriptionSupervisor ReservationsPosition:Supervisor ReservationsArea: Call CenterReports to:Director of Reservations ADSLocation: RemoteTarget Start:ASAPAbout Classic Vacations The Classic DifferenceClassic Vacations is the #1 luxury vacation wholesaler for Travel Advisors driven by a singular...